Experienced Customer Support Representative – Remote Customer Success and Technical Support
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a fast-growing SaaS startup, we're seeking an exceptional Customer Support Representative to join our rapidly expanding Support function. As the first line of support for our customers, you'll play a vital role in ensuring their successful use of our market-leading customer data platform. If you're a problem-solver with a passion for delivering exceptional customer experiences, we want to hear from you.
About arenaflex
arenaflex is the market-leading customer data platform, empowering marketers to liberate their data and drive better marketing outcomes. Our mission is to make an outsized impact every day – for customers, for partners, for employees. With a strong presence in Boston and a development team based in the Netherlands, we're a global company with a local touch. Our clients use arenaflex to unify individual-level data and then use that single view across channels, solving challenges that marketers haven't been able to solve for years.
About the Job
As a Customer Support Representative at arenaflex, you'll be joining a dynamic team that's passionate about delivering exceptional customer experiences. Your primary responsibilities will include:
- Gain expertise in the arenaflex platform: Analyze, troubleshoot, and address problems submitted by customers through our ticketing system.
- Collaborate with Customer Success Managers: Gain insight and context needed to resolve customer issues and provide first-tier support.
- Provide first-tier support: Own the intake, processing, resolution, and escalation of tickets, utilizing arenaflex's ticketing system to record a complete record of troubleshooting.
- Stay current on product releases and features: Educate customers and overcome technical challenges by staying up-to-date on all product releases and features.
- Assist with process improvements: Research, plan, and implement processes, workflows, and tools as defined by Support leadership.
- Engage in meetings: Display intentional and cultivated engagement by asking questions and providing insight.
You Have:
*
At least 2+ years of experience
in a similar technical support role, with a strong understanding of customer data platforms, digital analytics, personalization, content management systems (CMSs), tag managers, data management platforms (DMPs), and/or web-based data and marketing technologies.
Prior frontend development experience
(including HTML, CSS, and JavaScript), with the ability to identify and resolve connection and coding errors.
Outstanding written and verbal communication skills
, with exceptional organizational skills, the ability to prioritize multiple tasks/projects, and adapt to changing needs while maintaining meticulous attention to detail.
A strong eagerness to learn
, ask questions, and contribute to the growth of a dynamic team.
You Will Stand Out from the Pack If You:
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Understand how APIs can be used to send and retrieve information
.
Have worked in the martech space and/or with enterprise software
.
Have a wide variety of technical experience across multiple disciplines
.
Have worked in a company with operations around the world
.
Reasons to Join Us:
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Help build the best marketing technology product ever
, period.
Take advantage of great opportunities for career advancement
.
Work with big name brands to achieve their marketing goals
.
Exposure to a variety of web technologies, platforms, and strategies
.
Interest in joining a fast-growing international team
.
About arenaflex
arenaflex is a fun, productive, welcoming, and safe space where BlueCrew members of all backgrounds are empowered to make an outsized impact every day – for customers, for partners, for employees. Our goal is to be a company that's driven by "building the dream" – the collective passion, ethic, vision, and set of values channeled by a group to achieve a common goal of being extraordinary.
To Join the arenaflex Crew is to:
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Enjoy hard work and seek out a challenge
.
Care deeply about your colleagues, the mission, and your results
.
Draw energy from the task at hand and radiate it to motivate the people around you
.
Have amazing ideas and be able to bring them to fruition
.
Prioritize hustle over title and results over resumes
.
Balance the pragmatic and systematic, repeatability and opportunism
.
Refuse to compromise on quality, honesty, or dedication
.
- Insist on the highest caliber deliverables, especially when sharing externally, even when it seems excessive or nit-picky.
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job