Experienced Senior Manager of Forecasting – Global Customer Service Capacity Planning

At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for a talented Senior Manager of Forecasting to join our team. As a leader in the field of customer service, arenaflex is committed to delivering exceptional experiences to our customers, and we're seeking a skilled professional to help us achieve this goal.

About arenaflex

arenaflex is a world-class e-commerce platform that's dedicated to providing our customers with the best possible experience. We're passionate about innovation, and we're constantly looking for ways to improve our services and products. Our team is made up of talented individuals from all over the world, and we're committed to creating a culture that's inclusive, diverse, and supportive.

The Role

As our Senior Manager of Forecasting, you'll be responsible for creating and delivering contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. You'll lead a team of analysts and managers spread across multiple countries, and you'll be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery.

Key Responsibilities

* Manage a team of analysts and managers to develop short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets

• Lead a team of professionals to ensure low error contact forecasts to ensure service level delivery
• Develop and implement forecasting strategies to improve accuracy and reduce errors
• Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
• Manage team performance, including hiring, development, and performance management
• Develop and maintain relationships with stakeholders across the organization
• Analyze data to identify trends and opportunities for improvement
• Develop and implement process improvements to increase efficiency and reduce costs
• Collaborate with cross-functional teams to develop and implement new initiatives
• Stay up-to-date with industry trends and best practices in forecasting and capacity planning

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in forecasting/planning
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Experience with SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience

• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a world-class e-commerce platform
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technologies and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and experienced professional who is passionate about customer service and forecasting, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply Now! arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job