Job Title
Join arenaflex: Shape the Future of Travel Experience
Are you ready to become part of a dynamic team that's transforming the way travelers experience their journeys? At arenaflex, we believe that every trip should be seamless, memorable, and worry-free—from takeoff to landing and everything in between. As a leading name in the travel and aviation industry, we're committed to delivering exceptional service that keeps our customers coming back, time and time again.
We're currently seeking a talented and motivated Product Operations Specialist to join our growing team in Minneapolis. This is a fantastic opportunity for someone who thrives in a fast-paced environment, has a passion for travel and hospitality, and wants to be part of a company that's redefining what excellent customer service looks like in the modern era.
In this role, you'll be at the heart of our product operations, managing the intricate details that make our travel packages complete. You'll work closely with our Product Development team, external partners, and various internal departments to ensure that every component of our travel offerings—from hotels and rental cars to transfers and travel insurance—is perfectly orchestrated and readily available to our customers.
What You'll Do: Key Responsibilities
As a Product Operations Specialist at arenaflex, you'll play a crucial role in managing our land seller products. Your daily responsibilities will include:
- Merchant Profile Management: Create and maintain comprehensive land seller profiles within our tour management system. This includes merchant settlement information, parent/chain relationships, and inventory allocations where applicable.
- Pricing Strategy Development: Set up and maintain all pricing and other selling rules for all direct land merchants. You'll be responsible for ensuring competitive pricing that balances profitability with customer value.
- Electronic Integration: Establish configuration and rules for all electronically connected sellers, ensuring seamless data flow and real-time availability across all distribution channels.
- New Destination Launch: Manage the land product work for new destinations, from initial partner onboarding to full market launch.
- Competitive Analysis: Monitor land products for competitive weather and market conditions. Recommend and implement margin strategies where appropriate to maintain our competitive edge.
- Technical Collaboration: Participate in troubleshooting tour management system technology issues and third-party technology partnerships (including systems like IBS and HotelBeds). Function as a primary contact with third-party providers when necessary.
- Marketing Support: Provide pricing and objective information to support marketing materials and promotional campaigns.
- Issue Resolution: Partner with the Product Development team on individual seller issues requiring clarity and/or resolution, as well as assistance in hotel oversell situations.
- Cross-Departmental Support: Assist other arenaflex departments with inquiries or issues related to destinations and land product offerings.
- Customer Resolution: Provide and assist arenaflex offices with customer resolution for land products as needed.
- Annual Planning: Work collaboratively with Product Development to develop and meet annual open for sale (OFS) timelines.
- Inventory Management: Assist the Product Operations Coordinator with hotel inventory management, land reporting, and other tasks as required.
- Emergency Response: Help with emergency management for catastrophic events and emergency situations that may affect travel operations.
- Relationship Building: Establish and nurture trusting relationships with partners at all levels, from operational contacts to senior executives.
What We're Looking For: Qualifications
Essential Requirements
- Education: Bachelor's degree; or equivalent work experience; or equivalent combination of education and experience
- Analytical Skills: Strong analytical mindset with effective problem-solving abilities and logical solutions
- Attention to Detail: Extremely detail-oriented and highly organized
- Work Style: Ability to work both independently and collaboratively in a team environment
- Initiative: Self-motivated with the ability to drive projects forward without constant supervision
- Communication: Strong oral and written communication skills, with the ability to present to senior management
- Technical Proficiency: Proficient in Microsoft Excel and Outlook
Preferred Skills & Experience
- Minimum of 2 years of travel or hospitality industry experience
- Knowledge of arenaflex programs, policies, and procedures
- Familiarity with arenaflex Reservation systems
- Experience with Microsoft Power BI for data visualization and reporting
- Understanding of tour management systems and distribution channel integrations
- Background in pricing strategy and inventory management
- Experience working with third-party travel technology providers
Why arenaflex: Our Culture & Benefits
At arenaflex, we know that our greatest asset is our people. That's why we're committed to creating an environment where every team member can thrive, grow, and make a meaningful impact.
Professional Growth & Development
We believe in investing in our employees' futures. When you join arenaflex, you become part of a learning culture that encourages continuous professional development. You'll have access to training programs, mentorship opportunities, and the chance to work on challenging projects that expand your skill set. Whether you're looking to deepen your expertise in travel operations, develop leadership capabilities, or explore new areas of the business, arenaflex provides the platform and support to help you achieve your career goals.
Competitive Compensation
We recognize and reward hard work. In addition to our competitive hourly rate of $25 per hour, arenaflex offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and various employee perks. Your financial future matters to us, and we're committed to ensuring that your contributions are fairly compensated.
Work-Life Balance
We understand that life extends beyond the office. Our flexible work arrangements and supportive policies are designed to help you maintain a healthy balance between your professional responsibilities and personal life. You'll find that arenaflex respects your time and encourages you to bring your best self to work every day.
Inclusive Workplace
Diversity fuels our innovation. At arenaflex, we embrace different perspectives, backgrounds, and experiences. We believe that a diverse workforce makes us stronger, more creative, and better positioned to serve our customers. You'll join a team that values inclusion, respect, and collaboration.
Work Environment
This position operates in a professional office environment. The role regularly utilizes standard office equipment such as computers, phones, scanners, and filing cabinets. You'll have access to the tools and technology you need to succeed, and you'll work alongside passionate professionals who are dedicated to delivering excellence in everything we do.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. We're committed to ensuring that everyone has the opportunity to contribute their unique talents and perspectives.
Ready to Take the Next Step?
If you're excited about the prospect of joining a dynamic team where your work directly impacts customer satisfaction and business success, we want to hear from you! The travel industry is constantly evolving, and arenaflex is at the forefront of these changes. This is your chance to be part of something bigger—to contribute your skills, learn from talented colleagues, and grow with a company that's committed to excellence.
Don't miss this opportunity to advance your career with arenaflex. Apply today and take the first step toward an exciting future with a company that values its people, celebrates achievements, and looks forward to what tomorrow brings.