Sales Operations Manager

Location(s) We are hiring for this role to be based in the United States or Canada. This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Mondays, Wednesdays, and Fridays. About The Role We are seeking a Sales Operations Manager to blend CRM administration, forecasting discipline, quota design, and pipeline analytics into one coordinated operational engine. Reporting to the Head of Revenue Operations, you will partner closely with Sales Leadership, Finance, Marketing, and Customer Success to translate business priorities into the systems, data, and processes that let the sales org execute at scale. We are scaling aggressively across enterprise, mid-market, and self-serve segments, with a sales team set to triple in size over the next 12 months. Your work will shape how we allocate quota, understand rep productivity, forecast for the board, and build a sales motion that scales without breaking.

What You'll Do

• CRM & Pipeline Operations: You'll own HubSpot end to end: data quality, field hygiene, stage definitions, lifecycle rules, and pipeline reporting. You'll make sure our CRM is the system of record it's supposed to be: clean, trusted, and actively used.
• Forecast & Sales Process: You'll own Forecast configuration and the weekly submission cadence that gives sales and revenue leadership reliable numbers. You'll define required fields per stage, build deal inspection hygiene, and partner with Sales Enablement on rep adoption. Your goal: drive forecast accuracy to within ±5%.
• Quota & Territory Architecture: You'll own the quota model. As we scale to 75+ reps across segments and geographies, you'll build a defensible, bottoms-up framework in partnership with Finance, one that keeps territories equitable and productivity measurable. You'll implement territory planning in HubSpot and maintain rep-level dashboards for weekly leadership review.
• Analytics & Reporting: You'll build and maintain the reporting that keeps sales leadership informed and data-driven: stage conversion rates by segment, ramp time tracking for new hires, pipeline velocity trends, and attainment by rep and team. You'll use AI tools to surface anomalies, spot slippage early, and help revenue leadership see what's happening before it becomes a miss.
• Cross-functional Partnership: You'll be the RevOps point of contact for the sales org: AEs, SDRs, managers, and frontline leaders. You'll partner with Marketing Ops on trial-to-paid funnel visibility, with Customer Success Ops on expansion pipeline signals, and with Finance on quota and headcount modeling. You'll bring discipline to cross-functional work without slowing anyone down.

What You’ve Done

• 5+ years in Sales Operations, Revenue Operations, or GTM Operations at a B2B SaaS company
• Deep hands-on HubSpot expertise, admin-level: pipelines, workflows, custom objects, reporting, and integrations
• Proven experience owning forecast processes with Gong or equivalent conversation intelligence and forecasting platforms
• Strong quota and territory modeling skills; comfortable building bottoms-up models with Finance from scratch
• High bar for data accuracy; you find bad data offensive and fix it before anyone asks
• Strong communicator who can simplify complex systems and drive adoption across a skeptical sales org
• Operates with urgency, precision, and ownership in fast-moving, resource-constrained environments
• Experience in a high-growth startup environment where you've built before you've scaled

Nice to have

• You think in systems and spot broken processes before anyone asks you to fix them
• You bring order without creating bureaucracy
• You use AI tools to move faster and find insights others miss
• You can explain a pipeline coverage problem in two sentences
• You stay precise when volume spikes
• You make the sales org want better data, because you've shown them what's possible when it's clean

A Note On Pace We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.

Compensation

GC AI's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits, as well as commission plans for applicable roles. Our US-based compensation range for this role is $150,000 – $180,000. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. These compensation bands are just the starting point. After someone joins and proves they’re and exceptional performer, we adjust quickly to ensure their compensation aligns with their impact. Apply tot his job Apply To this Job