Support Operator

Call Center Support Team Operator

About the program

The program provides Army National Guard (ARNG) with the necessary guidance, technical, and administrative support to expand the awareness and consideration of the ARNG through social media platforms and provide call center assistance to assist recruiters and increase recruiting leads.

Candidate must reside in the state of Tennessee around the Greater Nashville Area

Fully Remote** Schedule: Monday, Tuesday, Thursday, Friday, Saturday 9a - 5:30p (OFF Sunday and Wednesday)

Duties and Responsibilities

• Serve as the first point of contact for ARNG prospects, influencers, and prior service members looking for answers to help inform their decision-making
• Help identify where those with propensity to join the service are in their decision journey
• Help facilitate a prospect's transition into a converted lead
• Monitor voicemails via in Contact Telephone System Software during business hours
• Handle responses to inquiries within designated periods
• Handle supervisor-assigned voicemails received after business hours
• Responsible for responding to complex inquiries on a broad scope of topics

Education

• High School Diploma

Minimum Qualifications

Please note: Candidate must reside in the state of Tennessee around the Greater Nashville Area

• Current experience and the ability to continuously learn the most current ARNG personnel and recruiting policies
• Communications and comprehension skills in English, both oral and written
• Possess the capability to articulate well
• Experience with Microsoft Office products
• Demonstrated capability to perform administrative work
• Self-starter and good time management skills
• U.S. citizenship required
• Ability to pass background investigation
• Ability to make simple adaptations and interpretations of provided reference materials

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements can typically be characterized as sedentary: work involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Driving to offsite events at varying distances may be required

General Office Demands

Must be able to operate general office equipment in telework environment including but not limited to: computer, phones and related media and information devices on most or all workdays

Ability to communicate and interact with others, both in person and/or by telephone to conduct business

Working under time pressure

Work assigned shift between hours of 7am and 11 am daily, excluding federal holidays

Working rapidly for long periods to meet deadlines

Must be able to travel as needed and adhere to company travel policies and procedures

Major Job Activities and Required Skills/Knowledge/Abilities

Expert knowledge of MS Office software (Outlook; Word; Excel; PPT)

Manage multiple concurrent tasks

Ability to perform under stress

Reading and comprehension

Writing and reporting using program specific templates

Problem solving

Confidentiality

Customer contact

Our Equal Employment Opportunity Policy

Patriot Enterprises is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.