Patient Experience Specialist
Answering phones, helping patients, using the EHR to best serve patients and the clinic
Description
Lonerock Clinic, an integrative primary care and psychiatry practice based in Eugene and Roseburg OR, is hiring a warm, organized remote receptionist to be the friendly first voice our patients hear. This is likely a remote, phone-and-computer-based role with minimal (if any) in-office time, though would be open to in-office availability in Roseburg OR.
What you'll do
- Answer incoming calls promptly and professionally from your home office; route messages accurately
- Schedule, reschedule, and confirm patient appointments in the EHR
- Verify patient demographics and insurance; update records electronically
- Coordinate virtually with clinical and administrative staff on intakes, referrals, and follow-ups
- Respond to patient portal messages and secure emails in a timely manner
What we're looking for
- Genuinely cheerful, patient-first phone presence — calm, clear, and reassuring
- Proficiency with an EHR (eClinicalWorks experience a plus) and strong general computer skills
- Strong grasp of medical office ethics: HIPAA compliance, patient confidentiality, and respectful handling of sensitive behavioral health information
- Self-disciplined and reliable working independently; excellent time management
- A private, HIPAA-appropriate home workspace with secure high-speed internet and minimal background noise
- High school diploma required; prior medical front-office or remote reception experience preferred
Why Lonerock
- Fully remote role with a mission-driven, collaborative team
- Integrative primary care, psychiatry, and innovative treatment programs
- Competitive pay and benefits, with room to grow
Lonerock Clinic is an equal opportunity employer and prohibits discrimination and harassment of any kind. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy‑related conditions), sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law.