Subsidence- Regional Consultant

• This role is to provide support to the Field Operations Manager and Area Managers for all operational matters relating to the Subsidence Field Teams. • This role will also be responsible for excellent service provision, cost control and overall management of people, training and development within the identified area.

Responsibilities

• To provide guidance and support to employees, enabling them to maximise their potential in meeting a variety of demands. • To deliver excellence against the key measures of reduced duration, cost control and customer satisfaction. • To act as a subsidence champion and technical referral point across the field. To coach, inspire and develop technical excellence. • To assist Managers in identifying and proactively addressing employee issues, such as performance and day to day needs to ensure highest levels of service delivery resulting in excellent customer satisfaction. • To actively spend the majority of their time ‘in the work’ with the Subsidence Consultants; to effectively troubleshoot and take proactive action to ‘fix’ the system; remove blockages and waste. • To keep technical skills and knowledge up to date and in busy times undertake a small caseload to remain akin to live issues. • To work collaboratively with the Subsidence Units, Supply Chain, and other internal teams; to identify opportunities for improving the End to End claims process and achieve highest levels of customer satisfaction. • To assist Managers to identify and monitor employee development needs and to ensure the delivery of appropriate learning programmes with suitable methods; to build business, interpersonal and technical competence. • To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully. • To engage with clients, brokers and key stakeholders in order to maintain business and to attract new business opportunities. • To promote the Company ethics and values, focus on what matters to the customer and promote clients insurance brands

Qualifications

• The role maybe Home or Office Based • The role will encompass Subsidence Field Operations nationwide. • The role will require regular UK travel, and occasional overnight stays - however more frequent travel and regular overnight stays may be required during peak demand

• Understands that better decisions come from empowering employees to have freedom in the design of work. • Demonstrates a facilitative management style to actively involve the team in designing work against customer demand. • Demonstrates a desire to continuously improve self and others by sharing, listening and exchanging information and knowledge at all levels. • Builds and maintains positive working relationships with colleagues across the business. • Demonstrates an action orientated approach to understand and fix problems within the work. • Is open and adaptive to continual change and facilitates change within the team.

• Chartered Building Professional – MRICS/MCIOB/CEng or equivalent essential. • Chartered Insurance Professional or commitment to achieve relevant Insurance Qualification. • Experience of team management – will ideally have experience of managing remote workers.

• Detailed knowledge of Building Construction. • Detailed knowledge of Insurance Principles • Demonstrates technical competence. • Detailed understanding of Client requirements. • Understanding of people management • Understanding of budgetary management • Understanding of resourcing planning requirements in a dynamic environment.

• Credible leadership skills to motivate team members; address people issues and create a high performing team culture. • Good technical skills and problem solving ability to recognise difficulties and take proactive measures to overcome problems. • Well developed and effective written and verbal communication skills, to articulate complex issues. • Strong organisation and time management skills; to deliver on a variety of actions within budget and to tight timescales. • Good dispute resolution handling skills to manage disputes effectively and proactively. • Strong financial literacy skills to analyse and interpret numerical data. • Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.

• The role maybe Home or Office Based • The role will encompass Subsidence Field Operations nationwide. • The role will require regular UK travel, and occasional overnight stays - however more frequent travel and regular overnight stays may be required during peak demand

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