Surgical Instrument Service Co - Associate Sales Representative

Surgical Instrument Service Co

The Associate Sales Representative will act as the primary liaison between the customer and SIS. As an advocate for SIS, the Associate Sales Representative is responsible for developing, monitoring, and maintaining client relationships and facilitates the repair of handheld surgical devices, instruments and equipment. This is primarily accomplished through regular, often daily, visits with existing and potential customers to discuss needs and hand-deliver repair orders to and from customer facilities. This full-time position can promote into a Sales Representative position.

Key Accountabilities:

• Understand and promote the relationship between SIS and clients
• Regularly interact with key hospital contacts to ensure client satisfaction
• Regularly pick up instruments and devices for repair and deliver them via FedEx to SIS headquarters
• Return repaired instruments to the client facility/departments same day they are returned to you
• Work closely with SIS territory managers to monitor and improve customer experience, including providing regular status updates and client overviews
• Support SIS territory managers with the coordination of in-services and education with client facilities to help reduce the frequency and severity of device failures
• Provide Home Office staff with all required information in a timely manner
• Maintain a professional appearance and demeanor at all times

Key Competencies:

• Have a reliable vehicle to drive to and from hospitals and local shipping facilities
• Work independently of direct supervision and be a proactive self-starter
• Have excellent communication and interpersonal skills
• Possess the ability, commitment, and ambition to assume increased responsibility within the organization
• Be proficient with computer, tablet, and smartphone technology
• Be able to occasionally lift and carry up to 20 pounds
• Associate's or bachelor's degree, preferably in a healthcare-related field of study