Credit Officer

Talent is a global leader in digital and technology recruitment. With over 300 employees, 9 offices and revenue of $1billion, we are on a mission to build a better world of work for all - and you can be a part of it! 

We know what really matters: development, flexibility, recognition, and purpose. And that's just what we offer. Of course, you can expect some additional perks including a world-class conference,  health and lifestyle allowance, wellbeing days, industry-leading training & development programs, oh and ‘Friday Drinks’ if that’s your jam.

Working with Talent, you’ll be joining an award winning company with a core value to ‘Give a Damn’. We believe in having a positive impact on our people, our community, and our world.

We are seeking a Credit Officer to manage collections across a high-volume debtors ledger, ensuring timely cash flow, accurate reconciliation, and strong commercial outcomes.

This role offers the opportunity to take ownership of your ledger while working within a collaborative environment, maintaining high standards across collections, contract administration, and financial processes.

Role overview

The Senior Credit Officer is responsible for managing the day-to-day collection activities of their assigned ledger and the administration of all commercial contracts, ensuring they align with Talent’s world-class standards. This role offers an exciting opportunity for an experienced collections professional to focus on managing our extensive ledger in a collaborative team environment.

Credit Collections:  

• Manage cash collections related to the debtors ledger, ensuring timely reconciliation of accounts and resolution of queries.
• Utilise technology and processes to improve collection efficiency and accuracy.
• Report regularly to the Credit Manager, providing insights into collection progress and account statuses.
• Cash allocations, RCTI reconciliations, bank reconciliations & general administration (Zendesk ticket assignment).

Detailed role description

Collection Activities

• Manage cash collections for the assigned ledger, consistently meeting or exceeding monthly targets.
• Cash receipting, cash allocations and bank reconciliations daily.
• Investigate and resolve account issues, particularly those with 60- and 90-day debt, escalating to account managers and general managers as needed.
• Handle all queries within agreed service level targets and ensure appropriate allocation and management of collections.
• Record all collection activities in financial systems and assist with weekly/monthly reporting and aged receivables analysis.
• Respond promptly and accurately to business requests, providing essential support to the organisation.
• Ad hoc reporting as required.

Continuous Improvement

Lead efforts to develop and continuously improve processes and systems, ensuring compliance with regulatory requirements.

Address complex issues related to business development, technological changes, and regulatory updates, while embodying organisational values. 

Experience required

• Collections Expertise: Minimum of 2 years of hands-on experience in collections, particularly in high-volume environments.
• Accounts Receivable: Proficient in accounts receivable reconciliations.
• Commercial Acumen: Strong entrepreneurial spirit with a solid understanding of commercial operations.
• Customer Service: Excellent customer service skills.
• Attention to Detail: Strong attention to detail with intermediate to advanced Excel skill

Highly Desirable

• Industry Knowledge: Previous experience in the staffing industry.
• Systems Proficiency: Familiarity with Bullhorn, Fasttrack, Business Central, or similar systems.
• Third-Party Payment Systems: Experience with third-party payment systems such as Fieldglass and Ariba.

Whats in it for you?

• Work from anywhere in the world for 2 weeks per year!
• 6 additional days per year for resting and recharging
• 4 weeks annual leave
• Annual health and lifestyle allowance

If this sounds like the next step in your career, then hit apply and learn more.