Account Manager
EF Go Ahead Tours is a company dedicated to providing enriching group travel experiences. They are seeking an Account Manager to support Group Coordinators, manage pre-departure details, and enhance customer acquisition and retention strategies.
Responsibilities
- Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions
- Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size
- Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
- Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests
- Maintain an in-depth knowledge of our product, processes, and internal systems
Skills
- Attention to detail
- Relationship-building skills
- Sales instincts
- Ability to manage key pre-departure details
- Ability to follow through on requests
- Strong verbal & written communication skills
- Creative problem-solving skills
- Ability to foster loyalty
- Competitive mindset
- Goal-oriented
- Experience in sales or account management
- Knowledge of travel industry
- Experience with group travel coordination
Benefits
- Commitment to professional growth: robust monthly calendar of trainings and workshops
- Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
- Exciting business travel opportunities
- 25% company match on your 401(k) contributions
- Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Access to fertility care and family-building support
- Wellness benefits including a yearly fitness reimbursement
- Frequent social and learning events, including access to our employee-run resource groups
- Robust Employee Assistance Program
- Tenure-based sabbatical eligibility
- EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
- Discounts at local venues and businesses
- In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.
Company Overview