Bilingual Disability Payment Specialist

Sun Life is a leading provider of health benefits in Canada, committed to supporting the health care needs of millions of Canadians. They are seeking a Bilingual Disability Payment Specialist to calculate and release Disability Benefit payments, process reimbursements, and assist clients with inquiries while promoting a collaborative team environment.

Responsibilities

• Calculate and release Disability Benefit payments
• Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc
• Review and comprehend contractual provisions
• Assist and develop repayment plans for overpayments
• Respond proactively to client inquiries or concerns
• Handle inbound and outbound calls
• Create an environment that promotes team member accountability and autonomy
• Represent Sun Life professionally, internally and externally, and work well with partners and clients
• Identify and suggest opportunities for process improvements

Skills

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
• Strong customer service experience with a Client-focus mindset
• Tech-savvy with the ability to navigate multiple screens simultaneously and toggle efficiently between various programs and systems
• Active listening skills towards our Plan Members and Plan Sponsors
• Detail-oriented with an ability to work with numbers, as the role involves calculating payments
• Organizational and time management skills
• Thrive in a fast paced, high-volume production environment
• Able to apply critical thinking to solve complex problems
• Ability to take initiative and demonstrate sound judgement
• Resilience while taking on new responsibilities or handling difficult situations
• Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth!
• Teamwork and collaboration

Benefits

• Comprehensive benefits
• Paid vacation based on experience and additional days to support family care and personal emergencies
• Retirement & stock investment
• Pay for performance reward
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
• Investment in not-for-profit organizations that are important to you.

Company Overview