[Remote] EverWell - Customer Care Advocate (Remote, US)
Note: The job is a remote job and is open to candidates in USA. EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions. The Customer Care Advocate will support SalonBiz Software by assisting customers with inquiries, providing technical support, and ensuring a positive customer experience.
Responsibilities
- Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers
- Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful
- Software training for customers
- Mastering the SalonBiz solution to provide customers with guidance on how to best use our product
- Providing technical support, application installs specific to SalonBiz and learning Oracle SQL
- Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
- Reducing cancellations by solving problems and offering solutions to customers experiencing any issues
Skills
- Minimum one-year related work experience in a similar role
- Some call centre or technical software experience
- Must be friendly, professional, and committed to creating long-term relationships with our customers
- Strong writing and phone skills
- Critical thinker and a willingness to problem-solve
- A team player who performs well independently
- Ability to multitask, take direction and execute with precision
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
- Experience using the SalonBiz software in a salon is a plus
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview