Product CoE - Product Operations Specialist

Questrade Financial Group (QFG) is a leader in financial services, utilizing cutting-edge technology to enhance financial success for Canadians. The Product Operations Specialist will support the product organization by improving processes, managing tooling governance, and collaborating with Product Managers to ensure operational efficiency.

Responsibilities

• Support the rhythm of the product organization, contributing to planning cycles, team rituals, and cross-functional alignment efforts
• Shape how product teams use and govern core tooling (including Jira, Amplitude, and Coda), establishing standards and best practices in partnership with IT
• Drive tooling enablement across the product organization, onboarding team members, running training sessions, and ensuring high adoption
• Maintain and evolve documentation and training materials that help the product team work consistently and effectively
• Support product teams in using Amplitude to gather meaningful product insights, including setting standards for instrumentation and tracking
• Identify and help improve operational processes that create friction or inefficiency across the product team
• Manage and respond to day-to-day operational requests and questions from the product team
• Support rollouts of new tools, processes, or ways of working, including testing, documentation, and change communication
• Maintain and contribute to a centralized product operations knowledge base

Skills

• 1–3 years of experience in product operations, product management, or a related field
• Exposure to product tooling in a professional setting (e.g. project tracking, analytics, or documentation tools)
• Strong attention to detail and a process-oriented mindset
• Clear written communication skills - comfortable writing documentation and internal guides for a broad audience
• Comfortable working cross-functionally across teams and levels in an enterprise environment
• Eagerness to learn, grow, and take on increasing ownership over time

Benefits

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

Company Overview