Experienced Healthcare Customer Service Representative – Remote USA
Join arenaflex, a leading global customer experience technology and services company, in bringing humanity to business as a Healthcare Customer Service Representative working remotely. As a key member of our team, you will be responsible for delivering exceptional customer experiences, providing compassionate support, and making a meaningful impact on the lives of our customers.
About arenaflex
arenaflex is a customer experience technology and services company that has been helping companies build engaged, pleased, and profitable customer experiences since 1982. We operate on six continents across the globe, with a diverse and inclusive workforce that reflects the communities we serve. Our company values are centered around delivering exceptional customer experiences, powered by our combination of humanity and technology.
Our Culture
At arenaflex, we believe that our employees are the backbone of our success. We are committed to creating a supportive and inclusive culture that empowers our employees to grow and thrive in their careers. Our Great Place to Work certification in the United States is a testament to our commitment to creating a workplace that is amazing, purpose-driven, and values-driven.
What You'll Be Doing
As a Healthcare Customer Service Representative, you will be responsible for:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
- Providing compassionate support and resolving customer issues in a timely and professional manner
What You Bring to the Role
To be successful in this role, you will need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible alternative)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
As a member of our team, you can expect:
- Supportive career development and professional growth opportunities
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour, plus performance bonus opportunities
- A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more
A Bit More About Your Role
We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we are dedicated to helping you succeed. Our arenaflex community is here for you as one dynamic, global family.
About arenaflex
arenaflex is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.
Company Size
arenaflex has a global workforce of over 10,000 employees, operating on six continents across the globe.
Industry
arenaflex operates in the customer experience technology and services industry, helping companies build engaged, pleased, and profitable customer experiences.
Founded
arenaflex was founded in 1982, with a mission to deliver exceptional customer experiences, powered by our combination of humanity and technology.
Website
Learn more about arenaflex and our company values at [www.arenaflex.com](http://www.arenaflex.com).
Apply Now
If you are passionate about delivering exceptional customer experiences and making a meaningful impact on the lives of our customers, apply now to join our arenaflex team as a Healthcare Customer Service Representative. Apply for this job