Experienced Customer Service Representative – Animal Care and Client Support

At arenaflex, we're passionate about delivering exceptional service to our clients and their beloved pets. As an Experienced Customer Service Representative, you'll play a vital role in providing top-notch support to our clients, ensuring their needs are met with empathy, patience, and a genuine enthusiasm for animal care. If you're a people person with a heart for animals, we want to hear from you!

About arenaflex

arenaflex is a leading provider of animal care services, dedicated to delivering exceptional care and support to our clients and their pets. Our team is passionate about creating a positive and inclusive work environment, where everyone feels valued and empowered to make a difference. We're committed to innovation, continuous learning, and growth, and we're excited to welcome like-minded individuals to our team.

Key Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Providing exceptional client service, responding to inquiries, and resolving issues in a timely and professional manner
• Maintaining accurate and up-to-date client and patient records, ensuring seamless communication and collaboration with our veterinary team
• Processing payments, handling client correspondence, and preparing health certificates, immunization certificates, and other essential documents
• Partnering with our veterinary team to meet and exceed client expectations, ensuring a positive and supportive experience for all
• Admitting patients, handling medical records entries, and updating client and patient information in our practice computer software
• Preparing and sending client correspondence, including procedure reminders, thank you cards, welcome cards, sympathy arrangements, and A/R statements
• Receiving and relaying telephone, fax, and email messages accurately and promptly, answering telephones and handling calls quickly, efficiently, and in a professional and friendly manner
• Other duties as assigned, including participating in team meetings, training sessions, and quality improvement initiatives

Competencies

To succeed in this role, you'll need to demonstrate:

• Client Focus: A genuine enthusiasm for delivering exceptional client service, with a focus on meeting and exceeding client expectations
• Problem Solving/Analysis: Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Time Management: Effective time management skills, with the ability to prioritize tasks and manage multiple responsibilities
• Communication Proficiency: Excellent verbal and written communication skills, with the ability to communicate effectively with clients, colleagues, and veterinary team members
• Teamwork Orientation: A collaborative and supportive approach, with a willingness to work as part of a team to achieve shared goals
• Technical Capacity: Proficiency in computer software, including practice management systems, and a willingness to learn new technologies and systems

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This role operates in a professional office environment, with exposure to hazards associated with pets, including allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. You'll work in a fast-paced environment, with a focus on delivering exceptional client service and support.

Physical Demands

The physical demands of this role include:

• Regularly talking or hearing
• Frequently sitting, standing, walking, using hands, and reaching with hands and arms
• Lifting and carrying items weighing up to 40 pounds up or down one flight of stairs

Position Type and Expected Hours of Work

This is a full-time position, with shifts and hours of work Monday through Sunday. You must be able to work a variety of shifts, including evenings and weekends.

Travel

No travel is expected for this position.

Required Education and Experience

* High school degree

• Previous client service experience is desirable
• Computer experience

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift

* Day shift

• Evening shift
• Morning shift

Work Location

In person If you're passionate about delivering exceptional client service and support, and you're excited about working in a fast-paced animal care environment, we want to hear from you! Apply now to join our team at arenaflex! Apply for this job