Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're committed to creating a work environment that's collaborative, inclusive, and fun. If you're looking for a challenging and rewarding career opportunity, we invite you to join our dynamic team.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to provide critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. As a key member of our support team, you'll work closely with our technical teams to ensure that our myColorado application runs smoothly, and our customers receive the best possible experience.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application, responding to customer inquiries, and resolving issues in a timely and efficient manner.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise to identify and resolve complex issues.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
• Employing Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and tracked.
• Collaborating with our technical teams to resolve complex issues, and providing feedback to improve our support processes and procedures.

Minimum Qualifications

To be considered for this role, you'll need:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We'll consider the following substitutions:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we're looking for candidates with:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Company Culture

As a remote worker, you'll have the flexibility to work from anywhere in Colorado, with a stable internet connection. Our team is passionate about creating a collaborative and inclusive work environment, where everyone feels valued and supported. We offer a range of benefits, including:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Flexible work arrangements.
• Recognition and rewards for outstanding performance.

Compensation and Perks

We offer a competitive salary and benefits package, including:

• Competitive hourly rate.
• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.

How to Apply

If you're passionate about technology, customer service, and problem-solving, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for people with disabilities. Apply for this job