Experienced Live Chat and Email Support Agents – Customer Service Representatives for E-commerce Stores

At arenaflex, we're on a mission to revolutionize the customer service industry by providing exceptional support to e-commerce stores. As a fully remote team of 100+ employees in the Philippines, we're passionate about delivering world-class customer experiences that drive sales conversions and build brand loyalty. If you're a customer service enthusiast with a passion for delivering top-notch support, we want to hear from you!

About arenaflex

arenaflex is a leading provider of customer service operations for e-commerce stores. Founded in 2015, we've established ourselves as a trusted partner for businesses looking to enhance their customer experience. Our team of experts provides customer service agents, customer service operation management, and infrastructure improvements to help our clients succeed. With a strong focus on innovation and customer satisfaction, we're committed to delivering exceptional results that drive business growth.

Job Summary

As a Live Chat and Email Support Agent at arenaflex, you'll play a critical role in providing exceptional customer experiences that drive sales conversions and build brand loyalty. You'll be responsible for handling incoming chats and emails from multiple client websites, providing world-class customer service, and helping customers navigate our clients' websites. If you're a sales-oriented individual with excellent communication skills and a passion for delivering top-notch support, we want to hear from you!

Responsibilities

As a Live Chat and Email Support Agent at arenaflex, your primary responsibilities will include:

• Handling incoming chats and emails from multiple client websites, providing world-class customer service, and helping customers navigate our clients' websites.
• Converting chats into sales by providing a pleasant experience to every website visitor.
• Protecting company, client, and visitor information.
• Working with the team to accomplish individual and team goals.
• Updating your knowledge through continuous learning (self-paced and group training).
• Ensuring you have the right equipment and a proper place to work productively.

Work Experience

To be successful in this role, you'll need:

• At least two years of customer service experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses.
• Robust e-commerce or retail customer service background.
• Genuine care for customers and clients.
• A sales-oriented personality is a plus.
• Social media management experience is a plus.
• At least six months of work-from-home experience is a plus.

Qualifications Required

To be considered for this role, you'll need to meet the following qualifications:

• Remote work ready:

+ Stable high-speed internet with backup (minimum of 10 Mbps). + Computer (laptop or desktop) with the following recommended specs: - QUAD-CORE CPU at least 2.5 GHz or higher. - RAM 16GB or higher. - 1GB GPU. - At least 110 GB SSD for your drive C. - Dual monitor with at least 1920 x 1080 display resolutions. - Headset with mic and webcam for meetings. - Focused workspace.

• Above-average written and verbal English communication and comprehension skills.
• Great chat, email, social media, and phone etiquette.
• Advance critical thinking skills.

What We Offer

As a Live Chat and Email Support Agent at arenaflex, you'll enjoy:

• A starting salary rate of $4/hr.
• Fully remote work (you can work anywhere, literally, as long as you have a stable internet connection and electricity).
• Pandemic-proof job.
• Weekly pay after the first week of training and no salary deductions.
• Paid Time Offs.
• HMO coverage up to $50/month.
• Paid breaks.
• Paid training.
• Career growth opportunities.
• Performance-based compensation review.
• Since you'll be working from home, you'll get to save a lot of time and money.
• Company and team events – virtual and offline.

What We Don't Offer

While we offer a comprehensive benefits package, we don't provide:

• All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
• Company PC – you must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment

If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements. As a full-time employee, you'll start between 20-30 hours/week, then gradually move up to 40-45 hours/week as you learn the process and depending on the business requirements. This project-based job is coterminous with the client contract with arenaflex. Agents with good track records at arenaflex may be transferred to other accounts/projects.

How to Apply

To apply for this role, please submit your application through our website. For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues. Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application. Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us. Please provide an active mobile phone # (any Network, must have Viber but not a landline #) so we can contact you via text or call if needed. Apply to this job We can't wait to hear from you! Apply for this job