Experienced Air Services Customer Care-Ticketing Agent – Travel Industry Expertise

At arenaflex, we're on a mission to revolutionize the travel industry by providing exceptional service and unparalleled travel experiences. As a highly experienced Air Services Customer Care-Ticketing Agent, you'll play a vital role in our continued growth and success. If you're passionate about delivering world-class customer service, possess a deep understanding of airline ticketing, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a leading brand in the travel industry, renowned for its commitment to excellence and dedication to providing unforgettable travel experiences. Our team of travel professionals is dynamic, passionate, and driven to make a difference. As a part of our team, you'll have the opportunity to work with like-minded individuals who share your passion for travel and customer service.

Responsibilities

As an Air Services Customer Care-Ticketing Agent, you'll be responsible for:

• Assisting our members with air transactions in our air booking tool, advising on fare rules and penalties, and guiding members through exchanges and schedule changes for bookings
• Providing essential member support and training, including online tools and booking hotels and cars
• Handling complex air travel transactions, including exchanges, refunds, and reissues
• Providing expert advice on fare rules, penalties, and schedule changes
• Adhering to company procedures in ticketing PNRs, the utilization of tools, productivity, and accuracy of work
• Monitoring, responding to, and resolving support requests via live chat, email, and phone
• Reviewing international itineraries and adding commission contracts
• Assisting the back office in reconciling any discrepancies on daily reports
• Staying updated on airline procedures and industry regulations

Requirements

To succeed in this role, you'll need:

• 3-5 years of experience in the travel industry, with a strong background in GDS systems (Worldspan, Sabre, TRIO, and Agent Air)
• Strong customer service and support skills, with excellent communication and interpersonal skills
• Experience booking international and domestic travel
• Proven ability to successfully resolve errors and process exchanges
• Knowledge of current airline procedures and industry regulations
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented and highly organized
• Ability to work independently and as part of a team
• Proficiency in using a CRM and documenting customer activity

Benefits

As a valued member of our team, you'll enjoy:

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401(k) with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program

Our Team Culture

At arenaflex, we're a team of fundamental optimists who believe that no industry compares to the travel industry. We're driven by a passion for delivering world-class service and creating unforgettable travel experiences. Our team members are:

• Fundamental optimists who believe that no industry compares to the travel industry
• Willing to go to extraordinary lengths to distinguish ourselves through world-class work
• Prioritizing quality over speed and speed over scope
• Desiring to work with deeply kind, mission-driven people
• Striving to make the complex simple
• Using first principles to debate ideas, test assumptions, and make decisions
• Seeking the truth by putting data above opinions
• Assuming good intent and giving tactical feedback to help each other get better
• Holding no ego—when our customers win, we all win

Career Growth Opportunities

We're committed to your professional development and growth. As a member of our team, you'll have:

• The opportunity to set your own monthly goals aligned with our ambitious strategy
• Collective support in achieving significant wins—and personal coaching from your manager
• Encouragement to take risks, try new things, and be creative with your work
• Many opportunities to exchange and engage in feedback
• Continual chances to stretch yourself and raise your own "bar"
• Rewards for achieving excellence and mastery

If you're passionate about delivering exceptional customer service, possess a deep understanding of airline ticketing, and thrive in a fast-paced environment, we want to hear from you. Apply now to join our team of travel professionals and contribute to our continued growth and success.

Apply Now

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