Experienced Pharmacy Customer Service Associate Certification – Amazon Store
Are you passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry? Do you have a strong desire to work in a dynamic and fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and customer-focused Pharmacy Customer Service Associate Certification to join our team at our Amazon Store location.
About arenaflex
arenaflex is a leading healthcare company that has been serving communities for over 120 years. With a strong commitment to innovation, quality, and customer satisfaction, we strive to be the first choice for pharmacy, retail, and health services. Our team of over 220,000 healthcare professionals and retail experts is dedicated to building trusted relationships that create healthier futures for our customers, patients, team members, and communities.
Job Objectives
As a Pharmacy Customer Service Associate Certification at arenaflex, you will be responsible for delivering a distinctive and delightful customer experience by providing courteous, fair, friendly, and efficient checkout service. You will also assist the pharmacist in the practice of pharmacy, under direct supervision, and use pharmacy systems to obtain patient and drug information and process prescriptions.
Key Responsibilities/Tasks
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Customer Experience
+ Engage customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
Operations
+ Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. + Keep counters and shelves clean and well merchandised, take inventory, and maintain records. + Check in and price merchandise as required or as directed by store manager or communicated by the shift leader.
Pharmacy Operations
+ Assist pharmacists in scheduling and maintaining work flow. + Use pharmacy systems to enter patient and drug information, ensuring information is entered correctly. + Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. + Report prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Training & Personal Development
+ Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration. + Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits. + Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.
Essential and Preferred Qualifications
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Basic Qualifications
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico). + Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
+ Prefer six months of experience in a retail environment. + Prefer to have prior work experience with arenaflex. + Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications. + Prefer good computer skills. + Prefer knowledge of store inventory control. + Prefer PTCB certification.
Skills and Competencies Required for Success
* Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong attention to detail and accuracy.
- Ability to work effectively in a team environment.
- Strong customer service skills and a commitment to delivering exceptional customer experiences.
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge in pharmacy and customer service.
- Opportunities for career advancement and professional growth in a dynamic and fast-paced environment.
- Access to continuing education credits and professional development opportunities to maintain your PTCB certification and stay up-to-date with the latest developments in healthcare and pharmacy.
Work Environment and Company Culture
* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
- Our team is dedicated to delivering exceptional customer experiences and making a positive impact in the healthcare industry.
- We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Compensation, Perks, and Benefits
* Salary range: $16 - $18 per hour.
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for career advancement and professional growth in a dynamic and fast-paced environment.
- Access to continuing education credits and professional development opportunities to maintain your PTCB certification and stay up-to-date with the latest developments in healthcare and pharmacy.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application and learn more about our company culture and benefits. Apply for this job