Client Account Manager
Ministry Brands is looking for a Client Account Manager to join our growing team!
Who we are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
What You'll Do:
As a Client Account Manager, you will be responsible for maintaining and growing our relationships with clients. You will be the primary point of contact for each client and will work closely with internal teams to ensure a frictionless client experience.
Key Responsibilities:
Communicate regularly with each client to ensure a healthy relationship on behalf of our company
Discover underlying risks, challenges, and opportunities among client stakeholders
Resource each client with solutions tailored to their unique goals and requirements
Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account
Conduct Account Review sessions at recurring intervals with each client partner
Achieve high renewal rates and cross-sell growth among our existing account portfolios
Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores
Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities
Who You Are:
Passionate about assisting others and enthusiastic about helping purpose driven organizations, primarily churches
Bachelor’s degree or an equivalent combination of education and experience
2+ years of experience in client management, preferably in a setting with ongoing client relationships or related fields
Excellent verbal and written communication, organization and follow-up skills
Experience in SaaS or technology industry, preferred
Excellent analytical and problem-solving skills
Ability to work independently and handle multiple priorities and deadlines simultaneously
Ability to work effectively within a fast-paced, deadline-driven environment
Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.)
Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)
Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook
Translate technical data into meaningful and actionable customer solutions
Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels
Strong client focus with exceptional collaborative and influencing skills
Excellent verbal and written communication, organization and follow up skills
Self-motivated, resilient, creative problem solver with a strong work ethic, and high energy level
Ability to navigate difficult conversations toward positive outcomes
Benefit offerings designed to promote a life of balance!
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.
Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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