Customer Support CC - Customer Support Specialist

Hosparus Health starts with a compassionate team, committed to our mission of creating more moments for our patients facing advanced illness or end of life care. Our premier model of care supports patients and their families with a holistic, team-based approach, wherever the patient chooses to call home. Hosparus Health empowers its people to provide the care our patients want to receive, with a level of service we describe as “above and beyond.” Don’t just find a job. Join our team and help us create more moments for our patients and enrich our communities with compassionate care.

Customer Support Specialist

Schedule

• 36 hours per week
• Every other weekend: 8:00 a.m. – 8:30 p.m.
• Three (3) rotating 8‑hour weekday shifts, 1:00 p.m. – 9:30 p.m.

Customer Support Specialist Position Summary

The Customer Support Specialist will provide excellent customer service to internal and external customers by delivering quality and timely telephonic response to callers, which are consistent with Hosparus Health established policies and procedures. The Customer Support Specialist will support the onboarding functions of the organization, including referral entry and follow-up, ordering of the durable medical equipment, and scheduling of visits when necessary.

Customer Support Specialist Position Qualifications

• High School Diploma or GED required. Associate degree preferred.
• Past customer service experience preferred.
• Business/office operations experience preferred.
• Internal candidates must have satisfactory performance appraisals.
• Must demonstrate interpersonal relationship skills necessary to interact in a positive professional manner.
• Must have demonstrated an ability to organize, prioritize and manage multiple, competing priorities with great attention to detail, accuracy, tact and ability to maintain confidential information.
• Must demonstrate ability to maintain accountability and work independently and creatively while functioning as part of a cooperative, coordinated team.
• Must demonstrate strong proficiency in Microsoft Office products.

Hosparus Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.