Account Manager - REMOTE

Description

Binary Defense is seeking a talented Account Manager to maintain and grow customer base.

Responsibilities

· Building relationships with existing client base to ensure they are engaged with their service

· Ensuring your clients are getting the highest return on their investment from their service

· Strategically partnering with your clients to understand their key security related business challenges and initiatives

· Partnering with internal teams to manage and retain client relationships and build client loyalty

· Ensuring client satisfaction, retention, operational efficiency and quality of service

· Growing existing business with product portfolio and additional services.

· Onboarding new clients and continuing to engage on a quarterly basis with business reviews.

· Contributing to the sales team and customer success team for business initiatives and training support.

· Working towards and achieving targets

· Building relationships with senior level individuals across accounts

· Collaborating with others to overcome challenges whilst working in a fast paced and dynamic environment

· Planning and organizing your time effectively

· Delivering customer service and passionate about delivering value to clients

· Communicating a clear and concise message verbally or via email

· Developing pipeline and managing sales cycle for growth within existing accounts for Tier S/1 accounts

Requirements

• Bachelor’s degree or related experience
• Solid experience as an Account Manager or Customer Success Manager
• Ability to have strong business conversations and understand business needs to align our proposition of value.
• Proactively networking within their territory at local events
• Able to analyze numbers to develop business plans and exceed targets with a systematic approach
• Leverage sales resources including technology, SDRs, marketing, and technical teams effectively
• Strong communication skills
• Creatively think through and solve problems
• Handles pressure well while meeting deadlines and targets
• Skill in prioritizing and triaging obligations
• Attention to detail
• Excellent time management and organization
• Ability to be flexible

About Binary Defense

Binary Defense is a trusted leader in security operations, supporting companies of all sizes to proactively monitor, detect and respond to cyberattacks. The company offers a personalized Open XDR approach to Managed Detection and Response, advanced Threat Hunting, Digital Risk Protection, Phishing Response, and Incident Response services, helping customers mature their security program efficiently and effectively based on their unique risks and business needs.

With a world-class 24/7 SOC, deep domain expertise in cyber, and sophisticated technology, hundreds of companies across every industry have entrusted Binary Defense to protect their business. Binary Defense gives companies actionable insights within minutes not hours, the confidence in their program to be resilient to ever-changing threats, and the time back that matters most to their business.

Binary Defense is also the Trusted Cybersecurity Partner of the Cleveland Browns and partners with PGA TOUR players. For more information, visit our website, check out our blog, or follow us on LinkedIn.

Binary Defense offers competitive medical, dental and vision coverage for employees and dependents, a 401k match which vests every payroll, a flexible and remote friendly work environment, as well as training opportunities to expand your skill set (to name a few!). If you’re interested in joining a growing team with great perks, we encourage you to apply!