Experienced Part-Time Chatline Specialist – Crisis Support and Community Resource Connection

COME BUILD HOPE WITH ARENAFLEX! Are you passionate about providing supportive and non-judgmental assistance to individuals in need? Do you have a strong desire to make a positive impact in your community? Look no further! Arenaflex is seeking a part-time Chatline Specialist to join our team of dedicated professionals who are committed to revolutionizing workplace well-being and raising the bar for mental health excellence. As a Chatline Specialist, you will play a vital role in providing confidential, reassuring non-crisis assistance over the phone to peers and referrers, while also connecting callers to crisis triage as appropriate. If you are a compassionate and empathetic individual with excellent communication skills, we encourage you to apply for this rewarding opportunity.

About Arenaflex

Arenaflex is a leading organization in the mental health industry, recognized for our commitment to nurturing mentally healthy workplaces. We are proud recipients of Mental Health America's 2023 Platinum Bell Seal Award, a national recognition of our dedication to creating a culture of well-being and excellence. Join us in our mission to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices.

Job Summary

We are seeking a part-time Chatline Specialist to work a 15-hour schedule, Monday through Friday, 4:00 PM - 7:00 PM, with a starting salary of $16.00/hour. As a Chatline Specialist, you will be responsible for:

• Creating and facilitating group curriculum and lesson plans that support adult learning and knowledge discussing recovery skill building, daily world events, and whole health support
• Organizing participants in groups and encouraging them to help one another succeed
• Collaborating with participants to identify and access community resources for developing natural supports to increase their success in the community
• Supporting the development of a participant's recovery plan, and coordinating supports and resources to help each participant's recovery plan in order to support participants in becoming self-sufficient
• Obtaining necessary information during the intake process (if required), and collaboratively documenting their progress in Arenaflex's electronic health records system
• Maintaining required documentation, including but not limited to, daily logs and progress notes, shift reports, Incident Reports, and housing applications

Requirements

* High School Diploma/GED required

• 1 year of related work experience (including internships and volunteer work)
• Credentialed as a Certified Peer Specialist is a plus
• Must possess basic computer skills to perform job duties, including desktop computing, typing, e-mail, time sheet management, electronic health records, internet research, etc.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong skillsets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving, and organization
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service

Physical Demands

* Sit at a desk with ergonomically appropriate equipment

• Lift up to 15 lbs
• Ability to maintain regular, punctual attendance and be available for flexible work schedule, including evenings and weekends, and/or work holidays/overtime as needed
• Ability to drive a multi-passenger van (including at night) and physically support passengers during ingress/egress as needed, and/or assist disabled individuals in an emergency evacuation
• Remain awake during entire shift, including break times
• Walk around multiple Arenaflex locations and in the community in areas that may not be handicap accessible
• Frequent talking and listening; must be able to talk, listen, retain information, and speak clearly and accurately; possible exposure to loud and/or vulgar language and hostile gestures

Reasonable Accommodations

Arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require an accommodation during the application or interview process, please let us know.

About Our Team

Arenaflex is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. Our team is dedicated to creating a culture of well-being and excellence, and we are committed to providing a supportive and inclusive work environment.

Benefits

* Competitive starting salary of $16.00/hour

• Part-time schedule with flexible hours
• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to training and education programs

How to Apply

If you are a compassionate and empathetic individual with excellent communication skills, we encourage you to apply for this rewarding opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Join Our Team

Arenaflex is a dynamic and growing organization that is committed to making a positive impact in our community. If you are passionate about mental health and wellness, and are looking for a rewarding career opportunity, we encourage you to apply for this position. Join our team and be a part of creating a culture of well-being and excellence! Apply for this job