Experienced Healthcare Customer Service Representative - Remote Opportunity at arenaflex
Join the arenaflex Team and Make a Difference in Healthcare Customer Service
At arenaflex, we're on a mission to revolutionize the way businesses operate in the digital age. As a global leader in digital business services, we're committed to delivering innovative solutions that make a meaningful impact on our clients and communities. Our team of passionate and inspired individuals is dedicated to helping companies adapt quickly to changing needs, and we're looking for fearless people like you to join our ranks.
About arenaflex
arenaflex is a global, digital business services company that's redefining the way businesses operate. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're proud to offer a range of benefits that make us a great place to work, including:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
At arenaflex, we believe that our people are our greatest asset. We're looking for individuals who are inspired to deliver only the best in all that we do. As a Healthcare Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company?** At arenaflex, the sky is the limit!
Your Responsibilities
As a Healthcare Customer Service Representative, you'll be responsible for:
- Fielding customer inquiries via phone, email, chat, and social media
- Finding innovative ways to respond to varying questions, issues, and concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
We're looking for fearless people – people who are inspired to deliver only the best in all that we do.
Requirements
We're looking for individuals who possess the following skills and qualifications:
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills in both English and Spanish
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
We require the following for our work-from-home setup:
- Internet Requirements:
- Minimum subscribed download rate equal or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our arenaflex Family
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance.
EOE/Disability/Vets
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all employees.
Apply to this Job
If you're a motivated and inspired individual who is passionate about delivering exceptional customer service, we want to hear from you! Apply to this job today and join the arenaflex team.
``` Apply for this job