Experienced Customer Support Coordinator – Non-Profit Education Sector
At arenaflex, we're dedicated to making a positive impact in the non-profit education sector. As a mission-driven organization, we're passionate about empowering individuals and communities through education. We're seeking an experienced Customer Support Coordinator to join our team on a 6-month contract basis. If you're passionate about customer service, education, and making a difference, this role is for you.
About arenaflex
arenaflex is a leading non-profit organization in the education sector, committed to providing innovative solutions and support to students, educators, and communities. Our team is passionate about creating a positive impact and making a difference in the lives of others. We're a collaborative, smart, and scrappy team that values open communication, even keel, and education-focused initiatives.
The Role: Customer Support Coordinator
We're seeking an experienced Customer Support Coordinator to support our customer-facing operations. As a key member of our team, you'll be responsible for providing exceptional customer support, resolving conflicts, and shaping relationships with customers. This is a critical role that requires a high level of attention to detail, quick learning, and excellent organizational skills.
Key Responsibilities:
* Promptly respond to customer support tickets using Zendesk
- Handle and track customer support tickets from ingestion to complaint closure
- Analyze customer support data to identify trends and areas for improvement
- Provide one-on-one support to troubleshoot issues and resolve conflicts
- Build and maintain positive relationships with customers
- Participate in ad-hoc projects to support the growth and development of arenaflex
Ideal Candidate:
* 2+ years of customer service/support experience
- Experience with Zendesk is required
- Experience in education tech is highly desired
- Strong attention to detail and organizational skills
- Helpers mindset and team player attitude
- Solutions-oriented and effective communicator
- Ability to work independently and collaboratively as part of a team
Work Environment and Culture:
* Remote work arrangement with flexible hours (7:00 AM - 3:00 PM, 30 hours per week)
- Collaborative and supportive team environment
- Mission-driven organization with a focus on education and community development
- Opportunities for professional growth and development
- Competitive compensation package ($30/hour - $40/hour)
Career Growth Opportunities and Learning Benefits:
* Opportunities for professional growth and development in a dynamic and innovative organization
- Access to training and development programs to enhance your skills and knowledge
- Collaborative and supportive team environment that encourages learning and growth
- Opportunities to work on exciting projects and initiatives that make a positive impact in the non-profit education sector
Compensation, Perks, and Benefits:
* Competitive compensation package ($30/hour - $40/hour)
- Opportunities for professional growth and development
- Collaborative and supportive team environment
- Access to training and development programs
- Flexible work arrangements and remote work options
How to Apply:
If you're passionate about customer service, education, and making a difference, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer. We consider qualified applicants with arrest and conviction records. Maven Recruiting Group participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster on [insert website] for additional information.
Note:
This job posting is for a 6-month contract position. arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job