Experienced Patient Care Coordinator – After Hours Call Center (Remote)

At arenaflex, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment and services, we strive to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. With hundreds of locations across 45 states, we are committed to delivering exceptional care and support to our patients and their families. We are seeking a dedicated and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our team, you will play a vital role in ensuring the timely delivery of medical equipment and supplies to our patients, while providing exceptional customer service and support.

Responsibilities:

As a Patient Care Coordinator, you will be responsible for:

• Accurately transcribing patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Qualifications:

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Effective communication skills in English, both oral and written
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology knowledge
• Ability to multi-task and maintain attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies:

To excel in this role, you will need to possess:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft applications, including Word and Excel
• Ability to navigate the internet and use email transmission and communication
• Understanding of home medical equipment and supplies
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division

Work Environment and Company Culture:

As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. arenaflex is committed to providing a positive and supportive work culture, with opportunities for growth and development. Our team is dedicated to delivering exceptional care and support to our patients and their families, and we are seeking like-minded individuals to join our team.

Benefits:

arenaflex offers a comprehensive benefits package, including:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401(k)
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Career Growth Opportunities:

arenaflex is committed to providing opportunities for growth and development, with a focus on promoting from within. As a Patient Care Coordinator, you will have the opportunity to develop your skills and expertise, with the potential to advance to leadership roles within the company.

How to Apply:

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job