Senior Customer Insights Analyst – Driving Business Growth through Data-Driven Decision Making

At arenaflex, we're on a mission to revolutionize the way we understand and serve our customers. As a Senior Customer Insights Analyst, you'll play a critical role in developing high-impact insights that drive strategies to drive arenaflex's business forward. If you're passionate about using data to tell stories that drive business growth, we want to hear from you.

About arenaflex

arenaflex is a leading home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need.

Your Impact

As a Senior Customer Insights Analyst, you'll be responsible for developing and communicating consumer insights using a variety of sources, including syndicated research, market share data, and primary quantitative and qualitative research. You'll own the development of learning plans to meet the needs of key business stakeholders on arenaflex's strategic initiatives, translating business needs into research plans that put customers at the center of decision making.

Key Responsibilities

* Develop and communicate high-impact insight-based recommendations that drive strategies to drive arenaflex's business forward

• Lead reporting and analysis of insights projects, with support from manager
• Identify the right research approach (including methodology and analysis plan) to answer the needs of the business, leveraging internal tools and external partners (research consultancies) to drive best-in-class research practices
• Create in-depth analysis, customer models, and summarize key insights from analytics
• Present recommendations, findings, and input for solving key challenges to leadership
• Proactively integrate multiple data sources/projects together into more strategic insights to inform business decisions and highlight business opportunities
• Exhibit strong communication skills, with an ability to tell stories grounded in data with a bias towards impact and action
• Act as primary day-to-day lead with suppliers to manage research projects and continually identify best-in-class and innovative research techniques

Minimum Qualifications

* Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, Applied Quantitative, or related field

• 3-5 years of experience in the market research field
• 3-5 years of Customer Insights experience

Preferred Skills/Education

* Master's Degree in a related field (e.g., Master's in Marketing Research)

• Experience working in a retail environment

Skills and Competencies Required for Success

* Strong analytical and problem-solving skills

• Excellent communication and presentation skills
• Ability to work independently and as part of a team
• Strong project management skills
• Experience with data visualization tools and techniques
• Familiarity with research methodologies and statistical analysis
• Strong business acumen and understanding of retail operations

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Customer Insights Analyst, you'll have opportunities to:

• Work on high-impact projects that drive business growth
• Collaborate with cross-functional teams to develop and implement insights-driven strategies
• Develop and maintain relationships with external partners and suppliers
• Stay up-to-date with the latest research methodologies and technologies
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. As a Senior Customer Insights Analyst, you'll be part of a team that's passionate about using data to drive business growth. Our company culture is built on:

• A commitment to customer satisfaction and loyalty
• A focus on innovation and continuous improvement
• A collaborative and inclusive work environment
• A commitment to diversity, equity, and inclusion
• A culture of transparency and open communication

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $72,400.00 - $120,900.00 annually
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

How to Apply

If you're passionate about using data to drive business growth and are looking for a challenging and rewarding career opportunity, we want to hear from you. Apply now to become a Senior Customer Insights Analyst at arenaflex. Apply to this job Apply for this job