Experienced Customer Care Professional – Commercial & Merchant Servicing ID-1849 – arenaflex Store
Join the arenaflex team as an Experienced Customer Care Professional and become a vital part of our UK Merchant team. As a representative of the arenaflex brand, you will take pride in providing exceptional customer service, solving problems, and building lasting relationships with our valued merchants. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we want to hear from you.
About arenaflex
arenaflex is a leading global payments and financial services company that provides its customers with a range of innovative products and services. Our mission is to make a positive impact on the lives of our customers, employees, and the communities we serve. We're committed to fostering a culture of excellence, diversity, and inclusion, where our employees can grow and thrive.
The Role
As an Experienced Customer Care Professional, you will be responsible for providing exceptional customer service to arenaflex's UK merchants, responding to phone calls and cases, and resolving customer issues in a timely and professional manner. You will be an integral part of our team, working closely with colleagues to achieve departmental and individual goals.
Key Responsibilities:
* Provide excellent levels of service to arenaflex's UK merchants, responding to phone calls and cases in a timely and professional manner.
- Respond quickly and accurately to merchant customer questions and issues via phone and cases.
- Own issues to the point of resolution, offering unique solutions to merchant customers.
- Manage a workflow in line with departmental and individual goals, adhering to departmental quality standards.
- Spend 80% of your time on phone-based interactions and 20% on administrative tasks.
What We're Looking For:
* A passion for providing exceptional customer service and a commitment to delivering outstanding experiences.
- Computer literacy to an intermediate level, with experience using computerized systems for tracking information and troubleshooting.
- Organizational skills, with the ability to prioritize tasks and manage a fast-paced workload.
- Excellent listening skills, with the ability to attentively listen to customer concerns and respond accordingly.
- A problem-solving mindset, with the ability to think critically and creatively.
- Previous customer service experience, either face-to-face or over the phone.
Benefits and Perks:
* Competitive base salaries and bonus incentives.
- Support for financial well-being and retirement, including comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible work arrangements and schedules, including hybrid and virtual options with arenaflex Flex.
- Generous paid parental leave policies.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Work Environment and Culture:
* Our UK Merchant team is based in a hybrid environment, with 3 days a week spent in the office and 2 days working from home.
- We prioritize work-life balance, offering flexible schedules and arrangements to support our employees' needs.
- Our culture is built on a foundation of excellence, diversity, and inclusion, where employees can grow and thrive.
How to Apply:
If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you. Apply now to join our UK Merchant team as an Experienced Customer Care Professional. Apply to this job
Additional Information:
* This role is based in the UK and requires a flexible schedule, including evenings and weekends.
- arenaflex is an equal opportunities employer, committed to diversity and inclusion.
- We offer a comprehensive benefits package, including competitive salaries, bonus incentives, and support for financial well-being and retirement.
- Our culture is built on a foundation of excellence, diversity, and inclusion, where employees can grow and thrive.
Apply for this job