Experienced Customer Service Advisor - Part Time – arenaflex Store
Join arenaflex, a leading company in the FMCG industry, as we seek an exceptional Customer Service Advisor to join our team on a part-time basis. This exciting opportunity is perfect for individuals who enjoy delivering outstanding customer experiences and thrive in fast-paced environments.
About arenaflex
arenaflex is a dynamic and innovative company that prides itself on providing top-notch products and services to its customers. With a strong presence in the FMCG industry, we are committed to delivering exceptional customer experiences that exceed expectations. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on this exciting journey.
Job Summary
We are seeking a highly skilled and experienced Customer Service Advisor to join our team on a part-time basis (17.5 hours per week). As a Customer Service Advisor, you will be the first point of contact for our customers, providing accurate information, advising on our products, and ensuring a seamless customer experience. You will work closely with our team to resolve customer queries, manage product replacements, refunds, and orders, and promote our latest products.
Key Responsibilities
* Handle customer enquiries through various communication channels, including telephone, live chat, social media, and email
- Capture information through the customer SAP database
- Provide accurate and timely information to customers
- Advise customers on our entire product range
- Manage product replacements, refunds, and orders
- Encourage upgrades to our latest products
- Provide relief reception cover as and when required
- Work collaboratively with the team to resolve customer queries and improve customer satisfaction
Essential Qualifications
* Prior experience within a Customer Service environment from an FMCG industry
- Excellent written and verbal communication skills
- Computer literate with a strong understanding of customer service software
- Ability to thrive in a fast-paced, pressurized environment
- Strong influencing skills to promote our products and services
Desirable Qualifications
* Knowledge of SAP (training will be provided)
- Experience working in a part-time or flexible role
Skills and Competencies
* Excellent customer service skills with a focus on delivering exceptional customer experiences
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to work collaboratively as part of a team
- Strong influencing skills to promote our products and services
Career Growth Opportunities and Learning Benefits
* Opportunities for career growth and professional development
- Training and development programs to enhance your skills and knowledge
- Collaborative and supportive work environment
- Flexible working arrangements to balance work and personal life
Work Environment and Company Culture
* Work in a dynamic and innovative company that prides itself on delivering exceptional customer experiences
- Collaborative and supportive work environment
- Flexible working arrangements to balance work and personal life
- Opportunities for career growth and professional development
Compensation, Perks, and Benefits
* Competitive hourly rate
- Flexible working arrangements
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Access to training and development programs
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Note:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job