Experienced Phone & Data Entry Specialist – Healthcare Connection Specialist – arenaflex

Join arenaflex, a leading provider of innovative solutions for the healthcare industry, as we seek a highly skilled Phone & Data Entry Specialist to play a critical role in connecting nurses with healthcare facilities in need of essential staffing. As a key member of our team, you will be responsible for verifying nurses' credentials, communicating with clients, and providing exceptional customer service to ensure seamless connections.

About arenaflex

arenaflex is a dynamic and forward-thinking organization dedicated to revolutionizing the healthcare industry through cutting-edge technology and innovative solutions. Our mission is to empower healthcare professionals to deliver exceptional care by providing them with the tools and resources they need to succeed. As a Phone & Data Entry Specialist, you will be part of a collaborative and supportive team that is passionate about making a difference in the lives of healthcare workers.

Responsibilities

As a Phone & Data Entry Specialist, your primary responsibilities will include:

• Verifying nurses' credentials through online research and communication with clients
• Following established communication scripts to ensure accurate and efficient handling of calls
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources to accurately handle calls
• Performing data entry and customer service skills to ensure seamless connections
• Navigating online resources efficiently to access client information and perform tasks
• Working with requests/records received for those requesting to sign up for shifts
• Identifying customers' needs, researching to see if requests have necessary credentials
• Skillfully transitioning between tasks without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To be successful in this role, you will need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy and ability to navigate online resources efficiently
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Equipment and Software Requirements

* Processor: Intel Core i5 5200 Series or greater

• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed
• Firewall must be enabled

Work Environment and Company Culture

As a Phone & Data Entry Specialist, you will be working in a remote environment, providing you with the flexibility to work from the comfort of your own home. arenaflex is committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Our team is passionate about making a difference in the lives of healthcare workers, and we are looking for like-minded individuals to join our team.

Compensation and Benefits

* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance

• Work hours: Shifts between 4:00am-9:00pm (PST) Work Days: Mon-Fri & Every Other Weekend (day off during the week on wkd rotation)
• Paid Training: 3 weeks in length from 6:00am-3:00pm Mon-Fri (PST)
• Status: Full Time; 40 hours, Benefit eligible 1st of month after 60 days
• Part Time: 20-30 hours (min of 20 hrs, must participate in BYOD option)

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing our employees with opportunities for growth and development. As a Phone & Data Entry Specialist, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive team environment that fosters innovation and creativity
• Flexible work arrangements to accommodate your needs and preferences

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of healthcare workers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job