Product Support Specialist (Temp)

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: • Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. • Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. • Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. Technology is one of the most important parts of our business. Whether it’s supporting our songwriters, ensuring we provide the right royalty data to global partners, or helping our creative teams use the latest AI tools to discover new talent—technology plays an invaluable role in our success. Product Managers help turn vision into reality. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Jumpstart your career in music & technology. You won't just be answering emails; you’ll be the bridge between cutting-edge tech and the world’s most exciting indie labels. You will work with our ADA business to make sure that independent record labels and indie artists that sign with ADA are able to quickly learn how to use all of the tools at their disposal and help existing clients as well. This role will involve some direct customer interactions and training, but the bigger focus will be on creating content (videos, documents) so that clients can help themselves.

What you’ll do:

Host Live Sessions: You’ll lead interactive walkthroughs for new ADA clients, ensuring they’re ready to drop their next big hit using our ecosystem.

Be the Creator: Beyond 1-on-1s, you’ll script, record, and edit video tutorials that allow clients to learn on their own time. Think of it as being the "face" of ADA’s support.

Own the Help Center: You’ll curate and organize your content in the ADA Help Center, making sure the right answers are always just a click away for our users.

AI Integration: We want you to break things and build them better. You’ll experiment with AI tools to automate workflows for yourself and the broader team.

Bonus For You: Direct exposure to the inner workings of a global music powerhouse. Practical experience in Product Support and Product Management workflows.

Who you are:

Digital Native: You’re likely the person your friends go to for app recommendations or tech troubleshooting. You’re already playing with AI tools and want to see how they work in the wild.

Socially Savvy: You can talk to a software engineer at 9 AM and a label head at 10 AM without breaking a sweat.

Self-Starter: You don’t wait for a manual. You see a gap, you fill it, and you make it happen.

Music-Obsessed: You’re ready to dive headfirst into the industry and start building a network across the global WMG ecosystem.

Bonus For Us: You’ve already got your feet wet in music. Whether it was a college internship, managing your friend’s band, or running a music-themed TikTok, you know the basics and are ready to go pro.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands. Together, we are Warner Music Group: Independent Minds. Major Sound. Love this job and want to apply? Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter. Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law. Copyright © 2025 Warner Music Inc. Apply To This Job