Case Manager - Domestic Contractor
The Case Manager is a critical member of the Community Team accountable for coordinating the production order life cycle, ensuring quality assurance, and supporting client success through proactive communication.
Description
Key Responsibilities
Case Coordination & Production Lifecycle
- Coordinate medical expert and Life Care Plan production orders from intake through deliverables
- Track case status, deadlines, documentation, and milestones
- Request, organize, and review medical and legal documents
- Proactively identify gaps and facilitate resolution
Client Success & Professional Communication
- Maintain proactive email and phone communication with clients, managing inbound and outbound calls, resolving escalations, and consistently delivering a high standard of service
- Provide clear and timely updates on case status
Quality Assurance & Continuous Improvement
- Review case files and deliverables for quality, completeness, and compliance with standards
- Follow and contribute to quality assurance workflows and SOPs
- Suggest improvements to policies, processes, and documentation systems
Cross-Functional Collaboration
- Work with internal teams and multidisciplinary healthcare professionals
- Assist with case summaries and client correspondence
Qualifications
- Strong understanding of personal injury claims and and trauma-related cases
- 3+ years of relevant experience in personal injury, legal support, or case operations
- Highly organized, detail-oriented, and proactive
- Excellent written and verbal communication skills
- Comfortable working EST and flexible schedules
- Proficient with CRMs/case management systems (e.g., Zoho or similar), Microsoft Office and Power BI.
- Additional languages (e.g., Spanish) preferred
Work Schedule & Employment Type
- 100% Remote – U.S. Contractor
- Part-time during onboarding and training, with potential to transition to full-time
- Flexibility within a 5–7-day workweek, aligned to U.S. business hours (EST)
Specialist MD LCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment.