Experienced Healthcare Customer Service Representative – Remote USA – arenaflex Store
Join arenaflex, a leading provider of innovative customer experience solutions, as a Healthcare Customer Service Representative working remotely in the USA. As a key member of our team, you will be responsible for delivering exceptional customer experiences, providing product and brand knowledge, and resolving customer issues with empathy and professionalism.
About arenaflex
arenaflex is a global company that has been making customers happy since 1982. We help leading brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our mission is to deliver exceptional customer experiences that start with you.
Our Culture
At arenaflex, we believe that diversity is our strength. We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
What You'll Be Doing
As a Healthcare Customer Service Representative, you will be responsible for:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To be successful in this role, you will need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (15 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
As a member of our team, you can expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Our Team
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our TTEC community is here for you as one dynamic, global family.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a caring and supportive nature, we encourage you to apply for this role. Please visit our website to learn more about arenaflex and our culture. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Apply Now
To apply for this role, please visit our website and submit your application. We can't wait to hear from you!
Contact Us
If you have any questions or would like to learn more about this role, please don't hesitate to contact us. We're always happy to hear from you.
arenaflex Store
Join our team and be a part of delivering exceptional customer experiences that start with you. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job