Experienced Customer Service Specialist I – Remote Opportunity with arenaflex

Join arenaflex, a leading provider of innovative solutions, as we continue to revolutionize the way we deliver exceptional customer experiences. At arenaflex, we're passionate about empowering our customers to achieve their goals, and we're looking for a talented Customer Service Specialist I to join our team. As a key member of our customer-facing team, you'll play a vital role in delivering top-notch support to our patients, insurance carriers, and physician offices. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's dedicated to providing innovative solutions to the healthcare industry. Our team is comprised of talented professionals who share a common goal: to deliver exceptional customer experiences that exceed our customers' expectations. With a strong commitment to excellence, we're constantly seeking new ways to improve our services and stay ahead of the curve.

Job Summary

As a Customer Service Specialist I, you'll be responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Your primary focus will be on collecting outstanding patient balances, establishing payment arrangements, and updating patient and guarantor accounts with new demographic and insurance coverage information. You'll also be responsible for handling customer inquiries, disputes, and complaints, and escalating contentious issues to your supervisor or higher management.

Key Responsibilities

* Handle a large volume of calls and perform work in a timely manner

• Attempt to collect full payment from patients or guarantors in a professional and courteous manner
• Establish payment arrangements per guidelines and document terms in the billing system
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes, and complaints, and escalate contentious issues to your supervisor or higher management
• Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate
• Clearly document in the system a summary of work and follow-up steps after each call

Job Qualifications

* High school graduate or GED certificate is required

• A minimum of 6 months' experience in a physician billing or third-party payer environment
• Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred
• Knowledge of medical terminology is preferred
• Previous call center/claims experience is preferred
• Previous experience in an academic healthcare setting is preferred

Hourly Rate Ranges

$22.39 - $28.29 Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training, and education.

arenaflex Benefits

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Competitive hourly rate
• Comprehensive health insurance
• Paid time off to promote a healthy lifestyle
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career with arenaflex. Apply to this job

Why arenaflex?

* Join a dynamic and forward-thinking organization that's dedicated to delivering exceptional customer experiences

• Work with a talented team of professionals who share a common goal: to exceed our customers' expectations
• Enjoy a comprehensive benefits package that includes competitive pay, comprehensive health insurance, and paid time off
• Take advantage of opportunities for career growth and professional development
• Be part of a company that's committed to making a positive impact in the healthcare industry

Don't miss out on this exciting opportunity to join arenaflex and take your career to the next level! Apply now and become a part of our team! Apply for this job