Experienced Ramp Agent (Customer Service Representative) – Airport Operations and Logistics

At arenaflex, we're committed to delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a Ramp Agent, you'll play a vital role in our mission, working closely with our team to provide top-notch service to our customers. If you're passionate about customer service, enjoy working in a fast-paced environment, and are committed to safety, we want to hear from you!

About arenaflex

arenaflex is a leading provider of air transportation services, with a strong commitment to safety, customer satisfaction, and employee development. Our team is dedicated to delivering exceptional experiences for our customers, and we're looking for talented individuals like you to join our ranks. As a Ramp Agent, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.

Key Responsibilities

As a Ramp Agent, you'll be responsible for ensuring the safe and efficient transportation of cargo and baggage to and from aircraft. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft
• Safeguarding cargo, baggage, and mail from damage, loss, and weather
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination

Scheduling and Work Environment

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority. As a Ramp Agent, you'll be working in a fast-paced environment with a focus on safety and efficiency.

Benefits and Perks

At arenaflex, we're committed to supporting our employees in their personal and professional development. As a Ramp Agent, you'll enjoy a range of benefits and perks, including:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• Paid time off, including a minimum of 2 weeks a year for employees with 0-4 years of service
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic wellbeing programs to support physical, emotional, social, and financial health
• Domestic and international space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to possess the following minimum qualifications:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While the minimum qualifications above are essential, we're looking for candidates who possess the following preferred qualifications:

• Previous experience in a customer service or logistics role
• Knowledge of airport operations and logistics
• Ability to work in a fast-paced environment with a focus on safety and efficiency
• Strong communication and teamwork skills
• Ability to lift, bend, and stand for long periods of time

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. As a Ramp Agent, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll also have access to a range of benefits and perks that will support your personal and professional development.

How to Apply

If you're passionate about customer service, enjoy working in a fast-paced environment, and are committed to safety, we want to hear from you! Apply now to become a Ramp Agent at arenaflex and join our team of dedicated professionals who are passionate about making a difference in the lives of our customers. Apply to this job Apply for this job