Experienced Customer Support Consultant – Tourism Industry Expert

Are you passionate about delivering exceptional customer experiences in the tourism industry? Do you have a knack for resolving complex issues and building strong relationships with customers? Look no further! arenaflex is seeking an experienced Customer Support Consultant to join our team of industry experts. As a Customer Support Consultant at arenaflex, you will have the opportunity to work with a diverse range of clients from around the world, providing top-notch support and guidance to help them achieve their goals.

Unlock Your Potential with arenaflex

At arenaflex, we believe that our team members are the backbone of our success. That's why we offer a comprehensive training program, flexible work arrangements, and a supportive work environment that encourages growth and development. Our People First management approach ensures that every team member has the opportunity to thrive and reach their full potential.

What You Will Do

As a Customer Support Consultant at arenaflex, your primary responsibility will be to deliver exceptional customer support to both B2B and B2C clients via calls, emails, and chats. You will be the primary escalation contact for complex cases, ensuring swift and effective resolution. Your role will also involve collaborating closely with external partners such as hotels, booking platforms, and service providers to manage and resolve booking-related concerns or disputes. Some of your key responsibilities will include:

• Delivering prompt and professional support to customers via calls, emails, and chats
• Acting as the primary escalation contact for complex cases
• Collaborating with external partners to manage and resolve booking-related concerns or disputes
• Fostering strong, empathetic relationships with customers
• Utilizing multiple software tools and platforms to monitor case progress, communicate with customers, and document resolutions
• Securing sensitive customer information
• Working cross-functionally with internal teams to deliver comprehensive solutions
• Providing feedback to improve customer service workflows and operational processes

What You Need to Succeed

To succeed in this role, you will need to possess a combination of technical, business, and interpersonal skills. Some of the essential qualifications and skills required for this position include:

• Excellent English skills (C1 for both spoken and written)
• Proven customer experience in the travel or hotel industry
• Experience with Zendesk or other CRM platforms
• Experience handling customer interactions across all three communication channels: emails, calls, and chats
• Analytical and research skills
• Positive, responsible, and proactive attitude
• Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
• Strong ability to quickly learn and work with multiple software tools and platforms
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks

As a Customer Support Consultant at arenaflex, you can expect a range of benefits and perks that will enhance your work-life balance and career growth. Some of the benefits and perks include:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who We Are

arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

Join Our Team

If you're passionate about delivering exceptional customer experiences and have a knack for resolving complex issues, we want to hear from you! Send your CV in English, pointing out your outstanding skills, and join our team of industry experts. Visit our website: [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values.

Disclaimer

arenaflex is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Originally posted on [Himalayas](https://himalayas.app) Apply To this Job Apply for this job