Experienced Customer Onboarding Coordinator – Cloud-Based Workflow Solutions for the Legal Industry

At arenaflex, we're revolutionizing the future of legal work with innovative, cloud-based workflow tools that empower professionals to manage their organizations and serve their clients better. As a leading technology company, we're known for our extraordinary team of passionate professionals who collaborate to help organizations thrive. With our cutting-edge platform, we're ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission

arenaflex is dedicated to building a seamless intersection between legal and business by creating a world-class platform to help professionals scale. We're committed to delivering exceptional customer experiences, fostering strong relationships, and driving growth through innovative solutions.

Job Summary

We're seeking an experienced Customer Onboarding Coordinator to oversee, manage, and monitor various aspects of the customer pathway from post-sale through implementation and after launch of our product. This role ensures customers are correctly aligned with expectations, are implemented properly, and receive high-quality support throughout their journey. The position involves close collaboration with customers, partners, and internal teams to ensure seamless communication, alignment, and successful adoption of arenaflex.

Responsibilities

As a Customer Onboarding Coordinator, you'll be responsible for:

• Validating certified implementation partner's statements of work and ensuring customers are assigned to an appropriate partner
• Tracking and monitoring internal data to ensure up-to-date and accurate information is provided by partners and customers
• Reviewing sales calls and partner/customer calls to ensure correct information is being communicated and expectations are aligned
• Checking in with customers during the implementation process to address questions and maintain satisfaction
• Maintaining relationships and leading communication channels between customers, partners, and internal teams during escalations
• Monitoring progress to ensure implementation issues and roadblocks are resolved effectively
• Ensuring partner and customer expectations are aligned throughout the process
• Validating customers have been launched successfully with the product
• Monitoring customer usage and flagging at-risk customers for intervention
• Collecting satisfaction scores and identifying successful customer stories showcasing arenaflex's value

Qualifications

To succeed in this role, you'll need:

• 6+ years of experience in customer success, account management, or implementation coordination roles, ideally in SaaS or technology solutions
• Experience working post-sale with cross-functional teams (sales, customer success, and implementation partners)
• A proven track record of managing partner relationships and ensuring contractual/statement-of-work compliance
• Proficiency in data tracking, reporting, and analysis to monitor partner and customer progress
• Strong organizational and time management skills to handle multiple customers and partners simultaneously
• Legal experience is a plus!

Additional Information

* Compensation Information: $80,000-90,000. The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills, and performance. We believe in the importance of pay equity - the range listed is just one component of arenaflex's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

• arenaflex is an Equal Opportunity Employer. Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. arenaflex is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to arenaflex's equal employment opportunities, you may contact us at [email protected]
• Cool Company Benefits:

+ A dynamic, rapidly growing company, focused on helping organizations thrive + Medical, Dental, & Vision Insurance (for full-time employees) + Competitive & Fair Pay + Maternity & paternity leave (for full-time employees) + Short & long-term disability + Opportunity to learn from a dedicated leadership team + Centrally located open office building in Chicago (1 S Wacker Dr) + Top-of-the-line company swag

• Privacy Policy Notice: arenaflex will handle your personal information according to what's outlined in our Privacy Policy

Why Join arenaflex?

As a Customer Onboarding Coordinator at arenaflex, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll be part of a rapidly growing company that's committed to innovation and excellence. With a comprehensive benefits package and competitive pay, you'll have the support you need to succeed in your role and grow your career.

How to Apply

If you're a motivated and experienced professional who is passionate about customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job