Experienced Customer Support Specialist, Spanish-Speaking – Delivering Exceptional Support to EMEA Customers
At arenaflex, we value the unique backgrounds, experiences, and perspectives each arenaflex team member brings to our workplace every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at arenaflex? Visit our careers page to see how we empower creators to own their own destiny.
Job Summary:
arenaflex is seeking an experienced Customer Support Specialist, Spanish-Speaking to join our team in Dublin, Ireland. As a key member of our Product Experts team, you will be responsible for delivering exceptional support to our EMEA customers who are scaling their businesses with arenaflex. We're looking for a passionate and skilled individual who is fluent in Spanish and English, with a track record of successfully troubleshooting and resolving software/SaaS issues.
About arenaflex:
arenaflex is a leading provider of innovative technology solutions that empower creators to own their destiny. We're committed to making first-party data accessible and actionable like never before. Our mission is to nurture personalized experiences in ecommerce and beyond, and we're looking for talented individuals who share our vision to join our team.
Responsibilities:
As a Customer Support Specialist, Spanish-Speaking, you will be responsible for:
- Developing an in-depth knowledge of the arenaflex platform
- Providing high-quality product support for arenaflex customers, partnering with them to effectively resolve their issues through email and live chat
- Communicating thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Diagnosing software issues and resolving escalated customer complaints using established processes
- Providing support and guidance on non-technical related questions (e.g., marketing, sales, other e-commerce setup questions)
- Communicating thoughtfully and effectively with all arenaflex customers
- Documenting troubleshooting and problem resolution steps
Who We're Looking For:
We're looking for individuals who thrive in challenging situations and bring a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way. As a Customer Support Specialist, Spanish-Speaking, you will be a critical part of our team, and we're looking for someone who is:
- Fluent in Spanish and English (written and spoken)
- Experienced in a customer-facing role, with a track record of successfully troubleshooting and resolving software/SaaS issues
- Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
- Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
- Flexible to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
- Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
- Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers
Nice-to-Haves:
* Experience troubleshooting: APIs, integrations, HTML/CSS/JavaScript, or networking basics (DNS, IPs)
- Background in MarTech SaaS, email deliverability, or e-commerce platforms
- Familiarity with tools like Zendesk, G-Suite, or similar
- arenaflex Product Certification (can be achieved after joining)
What We Offer:
* Competitive salary range: €40,000 - €60,000 EUR
- Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
- Participation in the company's annual cash bonus plan and variable compensation (OTE) for sales and customer success roles
- Equity and sign-on payments
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
How to Apply:
If you're passionate about delivering exceptional support to our EMEA customers and are looking for a challenging and rewarding role, please submit your application. We can't wait to hear from you!
Important Notice:
Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@arenaflex.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application," you consent to arenaflex processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for arenaflex to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR). Apply for this job