Experienced Customer Service Coordinator – Airline Operations and Customer Experience

At arenaflex, we're on a mission to revolutionize the way we connect people and places. As a leading airline, we're committed to providing exceptional customer experiences that exceed our passengers' expectations. We're seeking a highly skilled and customer-focused Customer Service Coordinator to join our team at the Pittsburgh International Airport. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

Why Join arenaflex?

At arenaflex, we're more than just an airline – we're a family. We're a diverse and inclusive team of individuals who share a passion for delivering exceptional customer experiences. As a Customer Service Coordinator, you'll have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the lives of our passengers. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as one of the world's leading airlines.

What You'll Do

As a Customer Service Coordinator, you'll play a critical role in ensuring that our passengers receive exceptional service from the moment they arrive at the airport. Your responsibilities will include:

• Promoting and selling air travel to the traveling public or freight forwarders
• Providing assistance with passenger check-in and cargo acceptance
• Interpreting government rules and requirements for domestic and international travel or cargo shipments
• Meeting and dispatching aircraft within established times
• Providing assistance to distressed passengers and customers
• Protecting company property and revenue
• Providing for safe travel
• Possessing the physical ability and dexterity to use motor skills to perform various job-related tasks
• Using organizational skills to perform multiple tasks within a limited time period
• Being self-motivated and requiring minimal supervision
• Responding and assisting during security and emergency situations
• Following internal/external policies and procedures
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
• Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All You'll Need for Success

To succeed in this role, you'll need:

• High school diploma or GED
• Read, write, fluently speak, and understand the English language
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

What You'll Get

As a valued member of our team, you'll enjoy a range of benefits, including:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start – we also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself, that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel Free to Be Yourself at arenaflex

At arenaflex, we're committed to creating an inclusive work environment that celebrates diversity and promotes equality. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Required Experience

IC

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Service Coordinator at the Pittsburgh International Airport. Apply for this job