Experienced Full Stack Software Engineer – Customer Success & Risk Management
At arenaflex, we're revolutionizing the way businesses manage risk and protect their customers. As a leading provider of RiskOps platforms, we're committed to safeguarding global commerce with cutting-edge technology. Our team is passionate about delivering exceptional customer experiences, and we're looking for a talented Software Engineer to join our Customer Success organization.
About arenaflex
arenaflex is the world's first RiskOps platform for financial risk management, and we're proud to be the market leader in safeguarding global commerce. Our advanced cloud-based risk management platform, powered by machine learning and artificial intelligence, is trusted by the world's largest banks, processors, and retailers to protect trillions of dollars and manage risk while improving the customer experience. With a valuation of over $1.5 billion and a team of innovators, we're shaping the future of risk management.
The Customer Success Engineering Team
Our Customer Success Engineering Team is a dynamic, client-facing group that ensures technical solutions for our product's installation, configuration, and customization are seamless and extraordinary for client implementation. As a Software Engineer in this team, you'll be responsible for making sure our products are installed and meet our clients' requirements with integration and performance management. You'll work with a broad range of technologies, including multiple flavors of SQL, NoSQL databases, on-premise environments, Cloud environments (AWS, Azure, Google), and multiple streaming or messaging systems (RabbitMQ, Kafka).
Your Key Responsibilities
As a Software Engineer in the Customer Success organization, you'll be responsible for:
- Executing the full software development life cycle, building integrations and enhancements to arenaflex's core product
- Writing well-designed, testable code
- Integrating multiple software components into a fully functional software system
- Troubleshooting, debugging, and upgrading existing systems
- Deploying and supporting systems in production
- Complying with best practices and industry standards
- Working with Agile principles to regularly deliver quality products
- Ensuring proper feature deployment or product upgrades
- Providing Second Tier support for clients that are live
- Other duties as needed
Your Skills & Qualifications
To succeed in this role, you'll need:
- A BS or MS in computer science, or a comparable field, or equivalent experience
- 2+ years of experience in Java software development or other modern language
- Experience with SQL or NoSQL databases
- Client engagement experience and the ability to work with a client in a consultative manner
- Excellent English communication skills, both verbal and written
- Availability to travel up to 15%
Your First 30-Days at arenaflex
When you join our team, you'll be immersed in our brand with training, connections, and one-on-one time with your manager. You'll have access to a ton of information to give you history, context, and all the knowledge you can handle about arenaflex and the team. You'll start working on projects and collaborating on work currently being done. We're excited to have you join the team!
Our Culture
At arenaflex, we value diversity and inclusion. We're an Equal Opportunity Employer, and we believe that everyone deserves a chance to succeed. Our culture is open, collaborative, and innovative, and we're committed to creating a workplace where everyone feels valued and supported.
Benefits & Perks
As a member of our team, you'll enjoy a range of benefits and perks, including:
- Competitive salary and bonus structure
- Comprehensive health insurance
- Retirement savings plan
- Flexible work arrangements
- Professional development opportunities
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a team of innovators, apply now! We can't wait to hear from you.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Confidentiality
arenaflex will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by arenaflex for 24 months following your application. Please see our Privacy Notice available at https://www.arenaflex.com/legal/arenaflex-candidate-privacy-policy/ and https://www.arenaflex.com/legal/arenaflex-california-candidates-privacy-policy/ for more information on how we process your personal data. Apply for this job