Experienced Customer Experience Agent – Driving Exceptional User Engagement in E-commerce

At arenaflex, we're revolutionizing the way people shop, connect, and discover new products. As the largest livestream shopping platform in North America and Europe, we're on a mission to create a seamless and enjoyable experience for our users. We're now seeking a highly skilled and customer-centric Customer Experience Agent to join our team and help us achieve this vision.

About arenaflex

arenaflex is a dynamic and innovative company that's redefining the e-commerce landscape. Our platform offers a unique blend of community, shopping, and entertainment, making it a go-to destination for buyers and sellers alike. With hubs in the US, UK, Ireland, Poland, and Germany, we're building a global community that's passionate about discovering new products and connecting with like-minded individuals.

Our Culture

At arenaflex, we value innovation, collaboration, and customer obsession. We're a remote co-located team that's inspired by creativity and anchored in our core values. We believe in empowering our employees to take ownership of their work, experiment with new ideas, and learn from their experiences. If you're a curious and ambitious individual who thrives in a fast-paced environment, we'd love to hear from you.

The Role

As a Customer Experience Agent at arenaflex, you'll be responsible for driving exceptional user engagement through process improvement, order management, and problem-solving. You'll interact with buyers and sellers, resolving customer issues and ensuring a positive experience. Your expertise will help us identify opportunities to eliminate repeat contacts and improve the overall customer experience.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience

• Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential. Here's what we're hoping to see in your background:

• Weekend availability required
• 2+ years of Support experience handling email and/or chat services
• Understanding of E-commerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers / being customer-first / serving customers
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Benefits

At arenaflex, we offer a comprehensive benefits package that includes:

• Health Insurance options including Medical, Dental, Vision
• Work From Home Support

+ Home office setup allowance + Monthly allowance for cell phone and internet

• Care Benefits

+ Monthly allowance for wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app

+ All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!)

• Parental Leave

+ 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Apply for this job