Experienced Customer Service Representative – Flex Pay Buy Now Pay Later Travel Product

At arenaflex, we're dedicated to helping customers achieve their financial goals and improve their overall well-being. As a Customer Service Representative on our Flex Pay team, you'll play a vital role in delivering exceptional customer experiences and upholding our values of excellence, innovation, and customer-centricity.

About arenaflex

arenaflex is a leading fintech company that provides affordable and responsible financial products to millions of customers worldwide. Since 2017, we've helped over 7 million customers access over $40 billion in consumer credit. Our relentless focus on improving our customers' financial well-being has earned us recognition as one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, and America's Greatest Workplaces by Newsweek.

The Role

As a Customer Service Representative on our Flex Pay team, you'll be responsible for delivering top-notch customer service through phone calls, emails, chats, and text messages. You'll be the face of arenaflex, representing our brand and values to customers, and working collaboratively with our top-notch Customer Service organization to create delightful experiences and constantly improve.

Key Responsibilities:

* Provide superior customer care through prompt, courteous, and professional answering of calls, emails, chats, and SMS/text messages

• Aim to consistently exceed customer expectations by finding the best solutions for any problem
• Provide thorough and accurate documentation to customer accounts across our communication channels
• Identify areas of opportunity for optimizing results and improve customer satisfaction
• Become an expert on all applicable tools and systems
• Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
• Build and maintain collaborative relationships with all team members
• Meet and/or exceed production, quality, and customer service goals
• Be an expert on our products and processes
• Adapt to changing policies and procedures on a constant basis while maintaining high quality to your work

What We Look For:

* Bachelor's or Associate's degree preferred

• 1+ years experience in customer support or customer retention role, with extensive experience in phone and email communication
• 6+ months of high volume call center experience required
• Financial services and travel industry experience preferred
• Strong attention to detail
• Excellent verbal and written communication skills
• Strong problem-solving and analytical skills
• Team player seeking a fast-paced and challenging environment
• Ability to thrive in a fast-paced, changing environment
• Demonstrated ability to multi-task and work in a fast-paced environment
• Proficient in Microsoft, Cloud-based products, and Google apps

Nice to Have:

* Experience in Hospitality/Travel, Finance/Lending, or eCommerce is a plus

What We Offer You:

* Great open office space

• Paid time off (PTO)
• Competitive 401(k) program
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for career advancement. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we'd love to hear from you.

How to Apply:

If you're excited about this opportunity, please submit your application through our website. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note:

arenaflex does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of arenaflex without a prior written agreement in place will be considered the property of arenaflex, and arenaflex will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from arenaflex's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at arenaflex's offices worldwide. Apply for this job