Experienced Customer Success Manager – Strategic Account Growth and Retention
At arenaflex, we're revolutionizing the way businesses manage their accounts receivable, turning it into a competitive advantage. With over 10,000 customers and 5M+ companies transacting on our platform, we process over 110M transactions and $257B annually. We're seeking an experienced Customer Success Manager to join our Software-focused team, who can leverage their expertise to become a strategic advisor to our customers.
About arenaflex
arenaflex turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. arenaflex removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity.
Join Our Team
We're looking for a highly self-motivated person with a passion for both strategy and impact, looking for the experience to build and scale with our team. As a Customer Success Manager, you'll be a key player responsible for delivering a world-class experience our customers have come to expect. Your mission will be to manage long-term relationships, develop a deep understanding of our customers' businesses, and explore innovative ways that arenaflex products can support their objectives.
Key Responsibilities
As a Customer Success Manager, you'll be responsible for:
- Customer Lifecycle Management: Seamlessly transition customers from onboarding to long-term adoption, focus on growing installed base revenue, conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
- Growth and Retention: Develop and maintain Success Plans in collaboration with customers, create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation
- Customer Advocacy: Collaborate with sales, professional services, support, underwriting, marketing, and product teams, represent customer needs in product development initiatives
- Problem Resolution: Partner with Customer Care to maintain visibility into customer issues, act as an advocate for high-severity requests, drive cross-functional resolution efforts
- Process Improvement: Propose scalable enhancements to our customer journey, identify and analyze multi-client issues to forecast potential churn risks
Qualifications
To be successful in this role, you'll need:
- 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
- Proven track record managing high ARR customers in the Fintech industry
- Demonstrated experience managing strategic accounts and engaging with C-level executives
- Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
- Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
- Knowledge of strategic account management methodologies and best practices
- Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers
What You'll Bring to the Team
As a Customer Success Manager, you'll bring:
- Customer Obsession: Unwavering focus on customer needs, with the ability to view problems from the customer's perspective and make decisions based on their business impact
- Strategic Thinking: Capacity to understand complex business scenarios and align arenaflex solutions with customer objectives
- Relationship Building: Exceptional interpersonal skills to foster strong, long-term partnerships with key stakeholders at all levels, internally and externally
- Analytical Acumen: Data-driven mindset with the ability to leverage metrics for assessing success and identifying improvement opportunities
- Industry Expertise: In-depth knowledge of the payments landscape, ERP systems, and emerging trends in financial technology
- Problem-Solving: Adept at navigating complex technical and business challenges, with a proven ability to drive innovative solutions
- Leadership: Ability to influence cross-functional teams and drive initiatives that impact customer success and company growth
- Adaptability: Flexible approach to new challenges in a fast-paced, evolving industry
Additional Information
* #LI-Remote
- Salary range above reflects base salary only. Total OTE ranges from $100,000-$118,000 USD.
Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment, with opportunities for growth and development. We're committed to helping our customers succeed, and we're looking for talented individuals who share our passion for innovation and customer success.
How to Apply
If you're a motivated and experienced Customer Success Manager looking for a new challenge, please apply to this role. We can't wait to hear from you! Apply for this job