Experienced Senior Analyst, Customer Insights – Population Health and Analytics Software Development

At arenaflex, we're dedicated to creating a healthier, happier world for all. Our innovative Population Health and Analytics software helps healthcare providers and payers transform the way patients receive care, reducing costs while improving patient health. We're seeking an experienced Senior Analyst, Customer Insights to join our high-growth team and contribute to our mission-driven company.

Why This Role Is Important To arenaflex

The Senior Analyst, Customer Insights will play a critical role in our Customer Insights team, reporting to the Manager on Customer Insights. This position involves creating high-value analytics and reporting for arenaflex customers, leveraging data analysis, metrics, and visualizations to drive meaningful outcomes. If you're passionate about improving healthcare delivery and have a knack for data-driven decision-making, this role is perfect for you.

What Success Looks Like

In this role, you'll have the opportunity to make a significant impact on our customers' success. Here's what success looks like in this position: -

In 3 months:

- Gain a deep understanding of arenaflex's data model, data ingestion process, and GA Options. - Learn our Analytics team's reporting tools (SQL database, Redshift, QuickSight BI product). - Become an expert in your core client's performance reporting needs by reviewing written materials and engaging in requirements gathering conversations with the client. - Onboard with your core teammates. -

In 6 months:

- Build value-add reporting for our customer base. - Provide direct support to clients with technical healthcare subject matter expertise and coaching. - Consistently bring thought leadership to the creation of analytics products. -

In 12 months:

- Maintain strong support for core clients while expanding your portfolio to multiple customers. - Be able to self-serve as a subject matter expert on arenaflex's analytics product. - Proficiently manage multiple customer projects with on-time deliverables of creative insights.

What You'll Be Doing

As a Senior Analyst, Customer Insights, you'll be responsible for: - Developing data models to support Behavioral Health performance monitoring at a population level. - Delivering customer-facing dashboards, utilizing Amazon's QuickSight Product. - Helping support project management, road mapping, and analytics product ideation for multiple customers. - Collaborating with talented colleagues – Product Managers, Analysts, and Data Scientists – across teams.

What You'll Bring

To succeed in this role, you'll need: - 3+ years of healthcare analytic experience. - Experience and familiarity with medical economics and quality. - Comfortable speaking with clients about their goals/objectives and translating those into concrete deliverables. - Experience analyzing claims data. - Experience with project planning and timeline management on complex analytic projects. - Ability to query and manipulate relational databases with SQL. - Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI. - Eagerness to learn, a detail-oriented mindset, and a creative approach to problem-solving.

Would Love for You to Have

While not required, we'd love for you to have: - Experience working at or with government agencies, behavioral healthcare providers. - A passion for communicating data through clear and compelling visual design. - Experience with healthcare quality measure specifications. - Experience with the AWS platform and writing Athena queries. - Advanced SQL skills or familiarity with other languages such as Python or R. - Experience using collaboration tools such as Jira and Confluence. - Experience using statistical modeling and/or machine learning.

What You'll Get

As a Senior Analyst, Customer Insights at arenaflex, you'll enjoy: - Contributing to high-visibility, high-impact customer innovation in Behavioral Healthcare monitoring at massive scale. - Analyzing large data sets on arenaflex's custom data model built by analysts for analysts. - Creating value-add IP, including predictive models, and quickly distributing it to arenaflex customers. - Supporting a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity. - Being part of a collaborative team with decades of collective experience in population health and data science. - Being a part of a mission-driven company that's transforming the healthcare industry by changing the way patients receive care. - A flexible, remote-friendly company with personality and heart. - Employee-driven programs and initiatives for personal and professional development. - Being a member of the arenaflex and Barkadian Community. - Competitive compensation and amazing benefits, including FTO.

About arenaflex

arenaflex.io helps innovative providers and payers across the country transform healthcare to reduce costs while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We're passionate about helping our customers drive meaningful outcomes. We're growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from arenaflex, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under arenaflex's custodianship as well as arenaflex Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. Originally posted on Himalayas. Apply To this Job Apply for this job