Experienced Customer Care Specialist (m/w/d) - Beschwerdemanagement at arenaflex

Join the arenaflex Team and Revolutionize the Energy Industry

At arenaflex, we're building Europe's leading energy software platform, "Heartbeat," which connects photovoltaic systems, energy storage, heat pumps, and charging stations for our customers, significantly increasing the profitability of interconnected customer installations. We offer a one-stop-shop for the purchase and installation of individual and intelligent energy system solutions, enabling every household to live, heat, and move climate-neutrally quickly and professionally. Simultaneously, we're working on the development and expansion of the Heartbeat software in our technology department to connect customers worldwide with the energy market, offering them the cheapest and cleanest energy tariff possible. Are you passionate about joining the energy revolution? Apply now and become part of our mission!

Your Position at arenaflex

As a Customer Care Specialist at arenaflex, you'll be the primary point of contact for our customers, handling their inquiries, and resolving complex technical and commercial issues. You'll also be responsible for:

• Managing 1st-level support, as well as interactions with site leaders and evaluating customer feedback on social media platforms
• Resolving customer complaints and issues in a timely and professional manner
• Handling data protection inquiries and legal requests in collaboration with our legal department
• Serving as a liaison between customers, customer care, and various departments within arenaflex
• Identifying software and hardware issues and supporting the relevant teams in resolving them
• Analyzing customer complaints, identifying process discrepancies, and suggesting process improvements

Your Profile

To succeed in this role, you'll need:

• At least 3 years of relevant experience in customer service
• A strong technical background and a willingness to learn about renewable energy systems
• Excellent communication skills and the ability to explain complex concepts in a clear and concise manner
• Fluency in German (C-level) and additional languages are a plus

Benefits of Working at arenaflex

* Work in our brand-new offices in Hamburg, Berlin, and Munich, or remotely

• Use your technical equipment for personal projects and hobbies outside of work
• Join a rapidly growing company with plenty of opportunities for development and growth
• Work in flat hierarchies, take on responsibility early on, and collaborate directly with management
• Contribute to the megatrend of "Energy and Mobility Transformation" and make a concrete impact on the sustainable transformation of our energy infrastructure
• Enjoy over 7,600 sports partners with the EGYM-Wellpass
• Stay flexible and environmentally friendly with our Jobrad-Leasing program
• Benefit from discounts and perks through Futurebens

Why arenaflex?

At arenaflex, we're passionate about revolutionizing the energy industry and making a positive impact on the environment. We're a dynamic and innovative company that offers a unique work environment, opportunities for growth and development, and a chance to work on exciting projects that can change the world. If you're looking for a challenging and rewarding career, join our team and become part of the arenaflex family! Apply for this job