Experienced Customer Service Advisor – Health Insurance Navigation and Support

At arenaflex, we're committed to providing exceptional customer experiences that exceed expectations. As an Experienced Customer Service Advisor, you'll play a vital role in helping customers, health care providers, and beneficiaries navigate their health insurance questions and concerns. If you're passionate about delivering top-notch support and have a knack for resolving complex issues, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions in the health insurance industry. Our mission is to empower individuals and organizations to make informed decisions about their health care needs. We're dedicated to fostering a culture of excellence, collaboration, and continuous learning. As a remote work pioneer, we offer a flexible and dynamic work environment that allows our team members to thrive.

Job Summary

We're seeking an Experienced Customer Service Advisor to join our team of dedicated professionals. As a key member of our customer support team, you'll be responsible for providing timely and accurate solutions to customers, health care providers, and beneficiaries via phone, email, and other communication channels. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to excel in this role and make a meaningful impact on our customers' lives.

Responsibilities

As an Experienced Customer Service Advisor, you'll be responsible for:

• Researching, processing, and resolving customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues, and complex inquiries
• Relaying detailed information to customers, managers, and clients in a clear and concise manner
• Initiating status reports or service recovery letters to inquirers
• Routing inquiries when appropriate
• Educating new and existing customers and team members on relevant policies, procedures, and specific benefits
• Documenting details of each interaction in our tracking system to maintain up-to-date and organized records
• Offering timely and accurate solutions through inbound and outbound conversations while maintaining a positive and upbeat attitude

Requirements

To be successful in this role, you'll need:

• Excellent communication skills (spoken and written) to clearly convey detailed information
• Ability to analyze detailed information and draw reasonable conclusions to resolve complex issues
• Basic math skills to provide support surrounding payments
• Empathy, listening, organizational, quick thinking, multitasking, and time management skills to excel in this role
• Ability to work in an ever-changing environment
• Computer skills, including Microsoft Office
• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Typing speed of 30+ words per minute
• Availability to work shifts within our center's hours of operation (Monday - Friday, 8 a.m. - 9 p.m. Eastern time; possible Saturdays/Sundays from October through March)
• Ability to stick to the schedule reliably, as some queues are time-sensitive

Nice to Have

* Experience in medical claims reimbursements or medical billing

• Conversant in health insurance industry terminology
• Demonstrated knowledge of health care policies, procedures, applicable certificates, and riders, and benefits as related to inquiry processing
• Knowledge of customer service techniques

Remote Work Requirements

* Ohio resident

• Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)

What We Offer

* Full-time role with strong benefits

• Flexibility with paid time off
• Comprehensive training
• Leadership development program available to help you grow your career
• Supportive and knowledgeable team
• Positive, empowering work environment

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for resolving complex issues, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

arenaflex provides a six-foot cable to connect your devices to the internet. Apply for this job