Architect D365&Customer Engagement
Unlock the Power of Digital Transformation at arenaflex
Are you a seasoned Dynamics 365 Customer Engagement Architect looking to shape the future of digital transformation? Do you possess a strong technical acumen and functional expertise in Dynamics F&O (cloud)? If so, we invite you to join arenaflex, a global technology and services leader that powers the world's best brands, today and into the future.
About arenaflex
arenaflex is the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the driving force behind arenaflex's transformation, data, and technology services. Our Concentrix Catalyst team integrates world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.
Join Our Journey
At arenaflex, we're committed to shaping new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
About the Role
We're seeking a seasoned Dynamics 365 Customer Engagement Architect to play a pivotal role in shaping the design, development, and optimization of Dynamics F&O deployments, as well as facilitating smooth migration and modernization to Dynamics 365 Finance & Operations (D365 F&O). As a key member of our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.
Key Responsibilities
* Design, develop, and optimize Dynamics F&O deployments, including migration and modernization to D365 F&O
- Facilitate smooth migration and modernization to D365 F&O, ensuring minimal disruption to business operations
- Collaborate with cross-functional teams to ensure seamless integration with third-party systems
- Create and maintain comprehensive system documentation and ERP process instructions
- Develop and deliver technical or functional training and knowledge transfer sessions
- Provide technical expertise and guidance to clients, ensuring successful implementation and adoption of Dynamics F&O
Essential Qualifications
* Proven track record in Dynamics 365 and F&O engineering, architecture, or similar roles
- Experience with Customer Engagement
- Demonstrated expertise in implementations and the management of ERP software, including integration with third-party systems
- Strong teamwork skills, with the ability to collaborate effectively in a cross-functional team environment
- Excellent communication skills, capable of articulating technical concepts to non-technical stakeholders and fostering productive collaboration
Required Skill Set
* Strong analytical and problem-solving skills, with the ability to address complex technical challenges and propose effective solutions
- Experience in system integration and interfacing with third-party systems
- Understanding of ERP system architecture and best practices
- Experience in delivering technical or functional training and knowledge transfer sessions
Technical Skills
* Experience in Dynamics F&O/AX migration and modernization projects
- Background experience in Dynamics 365 customer service and sales functionality, customizations, and administration
- Knowledge of system integration and interfacing techniques
- Starter Kit configuration
- In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development
- Understanding of ERP system administration and best practices
- Experience with version control systems and development tools (e.g., Azure Dev Ops, Git Hub)
- Proficiency in documenting technical designs and system configurations
- Dynamics 365 Customer Engagement Online
- Knowledge in Dynamics 365 modules, Customer service, Omnichannel,…
What We Offer
* Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible work arrangements and work-life balance
How to Apply
If you're a motivated and experienced Dynamics 365 Customer Engagement Architect looking to join a global technology and services leader, please submit your application today. We can't wait to hear from you! Apply to this job Apply for this job