Experienced Customer Service Representative - Remote

At arenaflex, we're on a mission to deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. As a global, digital business services company, we're proud to have a global scale and local presence that allows us to be a force of good in supporting our communities, our clients, and the environment.

About arenaflex

arenaflex is a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our team is made up of over 500,000 inspired and passionate people who speak more than 300 languages, and we're committed to creating a culture of inclusion and diversity where everyone feels welcome and valued.

Benefits of Working with arenaflex

* Paid Training to help you develop your skills and knowledge

• Competitive Wages to ensure you're fairly compensated for your work
• Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your health and well-being
• Paid Time Off to allow you to relax and recharge
• Employee wellness and engagement programs to help you stay motivated and engaged

TP and You

As a Customer Service Representative at arenaflex, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!

Work from Home Requirements

* Must be able to provide a personal device (desktop, laptop or tablet), with Windows 11, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless and dial-up ISP are not permitted), a minimum of 4GB RAM

• Internet Requirements:
• Minimum subscribed download rate equal or exceeds 15.0 Mbps
• Minimum subscribed upload rate equal or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

We're Looking for Fearless People

We're looking for people who are inspired to deliver only the best in all that we do. If you're a motivated and enthusiastic individual who is passionate about customer service, we want to hear from you!

Requirements

* Ability to work remotely in a virtual team environment

• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

How to Apply

If you're interested in joining our team and becoming a Customer Service Representative at arenaflex, please submit your application through our website. We can't wait to hear from you! Apply for this job