Experienced Customer Service Representative – Delivering Exceptional Experiences at arenaflex

Job Summary:

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative at arenaflex, you will be the face of our brand, interacting with customers, resolving issues, and providing top-notch service that exceeds expectations. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences, we want to hear from you!

About arenaflex:

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our mission is to deliver exceptional experiences that exceed our customers' expectations, and we're committed to building a team of talented individuals who share our passion for excellence. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.

Key Responsibilities:

* Provide exceptional customer service to internal and external customers, responding to inquiries, resolving issues, and addressing concerns in a timely and professional manner

• Operate all equipment, including computers, telephones, and other machinery, to efficiently process orders and complete tasks
• Stock ingredients from delivery areas to storage, work areas, and walk-in coolers, ensuring that inventory is accurately tracked and maintained
• Prepare products, including pizzas, sides, and beverages, to meet customer demands and quality standards
• Receive and process telephone orders, taking inventory and completing associated paperwork to ensure accuracy and efficiency
• Clean equipment and facilities daily, maintaining a clean and safe working environment
• Collaborate with colleagues to achieve team goals and objectives, providing support and assistance as needed
• Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date on industry trends and best practices

Essential Functions/Skills:

* Ability to comprehend and give correct written instructions, communicating effectively with customers and colleagues

• Verbal, writing, and telephone skills to take and process orders, respond to customer inquiries, and resolve issues
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator as needed
• Must be able to make correct monetary change, handling cash and credit transactions with accuracy and efficiency
• Ability to enter orders using a computer keyboard or touch screen, navigating software and systems with ease
• Strong problem-solving skills, with the ability to analyze and resolve complex issues in a timely and professional manner
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management

Work Conditions:

* Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks

• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas, with sudden changes in temperature possible
• Fumes from food odors, exposure to cornmeal dust, and hot surfaces/tools from over 500 degrees or higher
• Cramped quarters, including walk-in coolers, with hot surfaces and sharp edges present
• Standing for most tasks, with walking surfaces including ceramic tile "bricks" with linoleum in some food process areas
• Height of work surfaces between 36" and 48", with occasional climbing of stairs or ladders to change prices on signs, wash walls, or perform maintenance
• Lifting bulk product deliveries, weighing up to 50 pounds, with dimensions of up to 3' x 1.5', and carrying large cans, weighing 3 pounds, 7 ounces, or pizza sauce, weighing 30 pounds
• Pushing trays on dollies, requiring a force of up to 7.5 pounds, and pulling trays as needed
• Stoop/bending, forward bending at the waist, and crouching/squatting to stock shelves and clean low areas
• Reaching, up, down, and forward, with occasional reaching above 72" to turn on/off oven controls, change prices on signs, or lift and lower objects to and from shelves
• Hand tasks, including eye-hand coordination, frequent and forceful use of forearms and wrists, and grasping cans, the phone, the pizza cutter, and pizza peel

Additional Information:

* All information will be kept confidential according to EEO guidelines

• arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace
• We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for career growth and advancement, with ongoing training and development programs to enhance skills and knowledge
• A dynamic and supportive work environment, with a team of talented individuals who share our passion for excellence

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply today to join our team as a Customer Service Representative at arenaflex. Apply for this job