Experienced Customer Service Representative – Home Based Collections Specialist

Join arenaflex, a Fortune 50 corporation, in shaping the retail industry and delivering exceptional customer experiences. As a Home Based Sr. Specialist in Collections, you'll play a vital role in providing top-notch service to our valued customers while working from the comfort of your own home.

About arenaflex

arenaflex is a leading retailer with over 400,000 team members worldwide, offering a wide range of products and services to meet the needs of all households. Our mission is to help families discover the joy of everyday life by providing a seamless shopping experience. At arenaflex, we prioritize relationships, foster growth opportunities, and strive to win together as one team.

The Target Enterprise Services (TES) Organization

Our TES organization is at the forefront of innovation, focusing on communication with customers and team members alike. From visitor service specialists and product designers to supplier managers and financial and team of workers control analysts, TES encompasses various key and high-visibility areas that elevate and nurture arenaflex's exceptional reputation. We cultivate loyalty and satisfaction through exceptional service and support, fostering a culture of responsive, informed, and dedicated providers – from the inside out.

Our Service Centers

TES has multiple service centers focused on delivering an exceptional experience with every touch and providing fast and seamless resolution of issues on behalf of our customers and team members. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing every interaction with that signature arenaflex service that customers and team members alike have come to expect.

Job Responsibilities

As a Home Based Sr. Specialist in Collections, you'll:

• Interact with customers and negotiate bill arrangements for both inbound and outbound collections.
• Provide a personalized arenaflex experience with credit accountholders by treating them with respect and appreciation, showing courtesy and friendliness, identifying various accountholder segments, and offering suitable solutions.
• Demonstrate problem-solving skills by probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.).
• Work in a multi-media environment (emails, phone calls, chat messages, and letters) that's fast-paced and requires prioritization of work accordingly.
• The core responsibilities of this role are defined within this job description. Job responsibilities may change at any time due to business needs.

About You

* High School Diploma or GED

• Ability to work a flexible schedule, including nights, weekends, and holidays
• 1-2 years of prior customer experience or customer service experience
• Ability to interact with customers, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
• Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills. Experience handling escalated customer complaints
• Ability to apply various facts and reasserts to respond to questions, identify issues, and accurately resolve customer problems
• Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
• Access to a home workspace that is free from noise distractions to perform the role
• Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
• Ability to securely lift and carry up to 25 pounds of equipment

Why Join arenaflex?

* Competitive hourly rate of $18/hour

• Opportunities for career growth and development
• Comprehensive benefits package, including medical, vision, dental, life insurance, and more
• 401(k) plan with company match
• Employee discount
• Quick-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation
• Access to a range of training and development programs to enhance your skills and knowledge

How to Apply

If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now Apply for this job